At a Glance
- Tasks: Manage client relationships and drive service improvements in a dynamic retail environment.
- Company: Join Edenred, a global leader in prepaid solutions with a vibrant culture.
- Benefits: Enjoy 25 days annual leave, hybrid work, and a range of perks including a bonus scheme.
- Other info: Diverse and inclusive workplace committed to equal opportunities for all.
- Why this job: Be part of an innovative team that values your unique contributions and offers growth opportunities.
- Qualifications: Experience in retail and business development, with strong communication and problem-solving skills.
The predicted salary is between 40000 - 48000 £ per year.
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognises, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Salary: Up to £40,000 - £48,000 per annum
Location: Swindon / South West – Hybrid
Edenred Payment Solutions (EPS), part of the Edenred Group, is seeking an Account Manager for its Prepaid Retail & Travel vertical to support high-quality service delivery across client programs. Reporting to the Strategic Service Manager and working closely with the Head of Service Delivery, this role focuses on client operational engagement, reporting, business and operational monitoring, incident escalation, and coordination with internal teams and external partners to ensure clear communication and effective issue resolution. The Account Manager will also proactively drive service improvements, build strong relationships with clients and stakeholders, and act as a client advocate within EPS Delivery and operational teams.
What you will be doing:
- Act as the primary point of contact for all client queries and escalations
- Maintain a comprehensive understanding of each client’s business, objectives, and needs
- Liaise with internal teams to resolve operational issues quickly and prevent recurring pain points
- Drive process improvement and efficiency internally and with the client
- Develop and maintain clear, up-to-date documentation for all client programs
- Lead on commercials within Change Requests to ensure revenue targets are being met
- Ensure customer satisfaction activity is in line with the business objectives
- Strong collaboration to enhance effective working within internal departments, external partners and suppliers
- Assist the sales team with information for RFPs and client growth opportunities
- Oversee client onboarding and offboarding processes to ensure seamless transitions
Key Tasks:
- Working continuously with the Service Management Team to improve practices and procedures within the delivery environment
- Stay current on relevant regulatory changes and their impact on service delivery
- Partner with the Project Management team to ensure client projects meet scope and quality requirements
- Proactive review and prioritisation of client tickets
- Assist operations teams in incident resolution and follow-up
- Support in the creation and issuing of communications to clients where appropriate
- Create and define resource requirements for Change Requests for clients whilst ensuring appropriate revenue is achieved
- Ensure timely issuing and approval of invoices and record in the revenue tracker
- Conduct client-facing activities, including monthly service reviews, SLA reporting, and Business Reviews
- Support clients with new products and programs, coordinating with internal teams
- Keep all internal documentation current and well-organised
- Share responsibility for managing the Service Management Support mailbox
- Support the Strategic Service Manager with any required administrative or collection gathering tasks
- Assist clients with product and technical support as required
What you will bring:
- Skills:
- Retail industry knowledge and Business Development experience are essential
- Awareness or previous experience with prepaid cards is an advantage
- Strong communications skills – both written and verbal
- Strong problem solving and decision-making skills
- Experience in a corporate client facing role
- Ability to analyse data - attention to detail is essential
- Strong working knowledge of MS Office
- Strong understanding of process improvements
- Behaviours:
- Thrives on thinking outside the box
- Decisive, makes timely, well-informed decisions
- Highly organised with strong time-management skills
- Methodical and meticulous with excellent attention to detail
- Excellent interpersonal skills and values
- Self-motivated and comfortable to work in a fast-paced environment
Why Edenred Paytech?
We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing. As a Edenred employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.
What you will get:
- 25 days annual leave plus Bank Holidays
- Hybrid working environment (min. 3 days per week in the office)
- Pension Scheme – employer 6% with minimum employee contribution 3%
- Discretionary bonus scheme based on company and personal performance
- Medical & international travel cover (leisure and action sports)
- Life insurance (4x salary)
- Wellbeing Employee Assistance Program (extended access to family members)
- Holiday trading scheme
- Season ticket loan
- Cycle to Work scheme
- Employee discount shopping platform
- Employee referral bonus scheme
- Digital learning platform
- Complimentary fruit and other ‘in office’ snacks & refreshments
- Volunteering programme
- Social events
Diversity:
Edenred Payment Solutions are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.
Apply now and Vibe with Us!
Account Manager - Retail (12 Month FTC) in London employer: Edenred
Edenred is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to engage in meaningful projects that drive growth and transformation. With a strong emphasis on professional development, team collaboration, and innovative thinking, Edenred provides ample opportunities for career advancement while ensuring a supportive environment where every voice is valued. Join us to be part of a forward-thinking organisation that prioritises employee well-being and success.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Retail (12 Month FTC) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Edenred.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Edenred. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Account Manager - Retail (12 Month FTC) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Edenred.
How to prepare for a job interview at Edenred
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Edenred's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Edenred offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
