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For Companies At a Glance
- Tasks: Provide rapid technical support and resolve issues to keep systems running smoothly.
- Company: Join Edenred PayTech, a dynamic subsidiary of the Edenred Group.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a bonus scheme.
- Why this job: Make a real impact in tech while developing your skills in a supportive environment.
- Qualifications: Experience with SQL, Unix, or Java; strong problem-solving skills required.
- Other info: Flexible shifts, great career growth, and opportunities for digital learning.
The predicted salary is between 27500 - 39000 £ per year.
Overview
Role Overview: Frontline Technical Support Engineer (Shifts)
Location: Hybrid – Swindon, Wiltshire
Team: Service Operations
Schedule: Shift pattern
Salary: £32,500 per annum (inclusive of shift allowance)
Responsibilities
- Rapid response to alerts and tickets to minimize disruption
- Execute system changes under strict Change Management protocols
- Lead or support Major Incident Management (including scribing and communications)
- Investigate root causes and recommend service improvements
- Maintain crisp audit trails via ticketing systems
- Stay current with Paytech\\\’s technologies and contribute to team knowledge growth
- Proactively identify potential service disruptions
Skills & Experience Required
Essential:
- Strong problem-solving and ownership mindset
- Experience with at least one of:
- SQL (complex queries)
- Unix (effective command-line competence)
- Java (code reading)
- Client relationship management
- Fluent English and MS Office proficiency
Desirable:
- Familiarity with tools like AppDynamics, Jira, Confluence, OpsGenie, Citrix
- Degree in Computer Science or related field
Behavioural Traits
- Methodical and detail-oriented
- Flexible and resilient under pressure
- Strong communicator and team player
- Relationship builder with internal and external stakeholders
Benefits
- 25days annual leave
- Hybrid working (3 days in office)
- Income protection, life insurance, pension (6% employer contribution)
- Bonus scheme, gym allowance, travel cover
- Digital learning, volunteering, and social events
- Employee discounts and wellbeing support
About Edenred PayTech
A subsidiary of Edenred Group, Edenred PayTech is a Mastercard Principal Member and FCA-regulated EMI. They serve clients in challenger banking, corporate benefits, and retail/travel sectors — including Monese, Tide, Sainsbury\’s, and TUI.
If you\’re considering applying, I can help you tailor your CV or prep for the interview. Or if you\’re evaluating whether this fits your career goals, I\’d be happy to explore that with you too. Want to dive into that next?
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Frontline Technical Support Engineer (Shifts) employer: Edenred
Contact Detail:
Edenred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Technical Support Engineer (Shifts)
✨Tip Number 1
Get to know the company inside out! Research Edenred PayTech and their services. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills! Since this role requires a strong ownership mindset, think of examples from your past experiences where you tackled challenges head-on. Be ready to share these stories!
✨Tip Number 3
Brush up on your technical skills! Familiarise yourself with SQL, Unix, or Java, as these are key for the role. You might even want to do a quick project or two to showcase your abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so reach out if you need any help!
We think you need these skills to ace Frontline Technical Support Engineer (Shifts)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your problem-solving abilities and any relevant technical skills like SQL or Unix. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your experience with client relationship management and teamwork.
Showcase Your Technical Skills: Since this role involves technical support, be sure to include specific examples of your experience with technologies like Java or ticketing systems. We love seeing candidates who can demonstrate their technical prowess!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Let’s get you on board!
How to prepare for a job interview at Edenred
✨Know Your Tech
Make sure you brush up on your SQL, Unix, and Java skills. Be ready to discuss how you've used these technologies in past roles. If you can share specific examples of complex queries or command-line tasks you've tackled, it’ll show you’re not just familiar but proficient.
✨Master the Job Description
Read through the job description thoroughly and understand the key responsibilities. Prepare to explain how your experience aligns with their needs, especially around incident management and service improvements. Tailor your answers to reflect the skills they value most.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss a challenging technical issue you faced and how you resolved it. Use the STAR method (Situation, Task, Action, Result) to structure your response. This will demonstrate your ownership mindset and ability to handle pressure.
✨Communicate Effectively
Since this role involves client relationship management, practice articulating your thoughts clearly. Think about how you would explain technical concepts to non-technical stakeholders. Good communication can set you apart as a strong team player.
