Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first responder to tech issues and keep businesses running smoothly.
- Company: Join Edenred, a global leader in innovative solutions with a vibrant culture.
- Benefits: Enjoy 25 days holiday, hybrid working, and a comprehensive benefits package.
- Why this job: Make a real impact in IT operations while growing your skills in a dynamic environment.
- Qualifications: Proficiency in SQL or Unix, strong communication skills, and a problem-solving mindset.
- Other info: Opportunities for career growth and a supportive, inclusive workplace.
The predicted salary is between 27000 - 35000 £ per year.
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognises, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Location: Swindon, Wiltshire
Team: Service Operations
Schedule: Shift patterns
Salary: From £27, % Shift Allowance + 5% Annual Bonus (£32,500 OTE)
Be the heartbeat of IT operations. Join a high-impact team where your decisions matter and every minute counts. As a Frontline Technical Support Engineer, you'll be the first responder when systems blink, alerts fire, or incidents arise. Whether you're diving into logs, restoring services, or preventing outages before they happen - you're not just supporting tech, you're keeping businesses running.
What you'll do:
- Take immediate action on system alerts and support tickets to minimise downtime
- Implement system changes safely within strict change controls
- Lead or support Major Incident Management - including incident coordination and comms
- Investigate root causes, spot trends, and recommend service improvements
- Keep accurate records and audit trails using ticketing tools
- Proactively monitor system health and performance
- Share knowledge and help upskill your team
What you'll bring:
Must-haves:
- A problem-solver's mindset with a strong sense of ownership
- Proficiency in SQL (complex queries) and/or Unix (command-line competence)
- Strong communication and client relationship skills
- Fluent in English with solid Microsoft Office skills
Nice-to-haves:
- Experience with tools like AppDynamics, Jira, Confluence, OpsGenie, Citrix
- A degree in Computer Science or a related field
You’ll thrive if you are:
- Methodical and detail-driven
- Calm and adaptable under pressure
- A clear communicator and team collaborator
- Naturally curious and proactive in preventing issues
Why Edenred PayTech?
- 25 days holiday & opportunities for hybrid working
- Income protection, life insurance, and 6% employer pension contribution
- Annual bonus, gym allowance, and comprehensive travel cover
- Access to digital learning, volunteering days, and social events
- Employee discounts and robust wellbeing support
About Edenred PayTech: A subsidiary of the Edenred Group, Edenred PayTech is a Mastercard Principal Member and FCA-regulated e-money institution. We power payment services for big names like Monese, Tide, Sainsbury's, and TUI - supporting the future of fintech, retail, and corporate benefits.
Apply now and Vibe with Us.
Frontline Technical Support Engineer employer: Edenred
Contact Detail:
Edenred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Edenred on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd handle system alerts or major incidents. We want you to show off that problem-solver's mindset!
✨Tip Number 3
Show your passion for tech! During interviews, share examples of how you've proactively prevented issues in the past. This will highlight your natural curiosity and ownership mentality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Edenred team.
We think you need these skills to ace Frontline Technical Support Engineer
Some tips for your application 🫡
Show Your Problem-Solving Skills: As a Frontline Technical Support Engineer, we want to see how you tackle challenges. Use your application to highlight specific examples where you've solved technical issues or improved processes. This will show us that you have the right mindset for the role!
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. We love seeing candidates who take the time to align their skills and experiences with what we're looking for. It shows us you're genuinely interested in joining our team!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity and brevity, so avoid jargon and get straight to the point. This will help us understand your qualifications and fit for the role without any confusion.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Edenred
✨Know Your Tech Inside Out
As a Frontline Technical Support Engineer, you'll need to demonstrate your technical prowess. Brush up on SQL and Unix commands, and be ready to discuss how you've used them in past roles. Prepare examples of how you've tackled system alerts or incidents to show your problem-solving skills.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice explaining complex technical issues in simple terms, as you may need to liaise with non-technical stakeholders. Think about times when you've had to communicate under pressure and how you handled it.
✨Show Your Proactive Side
Edenred values a proactive approach to preventing issues. Be prepared to share examples of how you've monitored system health or implemented improvements in previous positions. Highlight your curiosity and willingness to learn new tools or processes.
✨Familiarise Yourself with the Company Culture
Edenred prides itself on meritocracy and inclusivity. Research their values and think about how your own experiences align with their commitment to diversity. Be ready to discuss how you can contribute to a positive team environment and support your colleagues.
