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- Tasks: Join our team as a Frontline Technical Support Engineer, tackling IT challenges daily.
- Company: Edenred is a global leader in innovative solutions for employee benefits and payment services.
- Benefits: Enjoy hybrid working, 25 days leave, life insurance, and wellness programs.
- Why this job: Be part of a dynamic team that values meritocracy and personal growth.
- Qualifications: Experience in SQL, Unix, or Java, with strong problem-solving skills required.
- Other info: We celebrate diversity and offer equal opportunities for all applicants.
The predicted salary is between 30000 - 42000 £ per year.
Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Frontline Technical Support Engineer (Shifts)
Location: Swindon, Wiltshire
Team: Service Operations
Schedule: Shift patterns
Salary: From £27, % Shift Allowance + 5% Annual Bonus (£32,500 OTE)
Be the heartbeat of IT operations.
Join a high-impact team where your decisions matter and every minute counts. As a Frontline Technical Support Engineer, you\’ll be the first responder when systems blink, alerts fire, or incidents arise. Whether you\’re diving into logs, restoring services, or preventing outages before they happen – you\’re not just supporting tech, you\’re keeping businesses running.
What you\’ll do
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Take immediate action on system alerts and support tickets to minimise downtime
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Implement system changes safely within strict change controls
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Lead or support Major Incident Management – including incident coordination and comms
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Investigate root causes, spot trends, and recommend service improvements
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Keep accurate records and audit trails using ticketing tools
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Proactively monitor system health and performance
Share knowledge and help upskill your team
What you\’ll bring
Must-haves:
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A problem-solver\’s mindset with a strong sense of ownership
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Proficiency in SQL (complex queries) and/or Unix (command-line competence)
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Strong communication and client relationship skills
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Fluent in English with solid Microsoft Office skills
Nice-to-haves:
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Experience with tools like AppDynamics, Jira, Confluence, OpsGenie, Citrix
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A degree in Computer Science or a related field
You\’ll thrive if you are…
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Methodical and detail-driven
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Calm and adaptable under pressure
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A clear communicator and team collaborator
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Naturally curious and proactive in preventing issues
Why Edenred PayTech?
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25 days holiday & opportunities for hybrid working
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Income protection, life insurance, and 6% employer pension contribution
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Annual bonus, gym allowance, and comprehensive travel cover
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Access to digital learning, volunteering days, and social events
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Employee discounts and robust wellbeing support
About Edenred PayTech
A subsidiary of the Edenred Group, Edenred PayTech is a Mastercard Principal Member and FCA-regulated e-money institution. We power payment services for big names like Monese, Tide, Sainsbury\’s, and TUI – supporting the future of fintech, retail, and corporate benefits.
Apply now and Vibe with Us
Frontline Technical Support Engineer employer: Edenred
Contact Detail:
Edenred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as SQL, Unix, and Java. Having a solid understanding of these will not only boost your confidence but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of past experiences where you've successfully resolved technical issues. Be ready to discuss your thought process and the steps you took to reach a solution.
✨Tip Number 3
Network with current or former employees of Edenred or similar companies. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to showcase your communication skills, especially how you explain technical concepts to non-technical stakeholders. Role-playing scenarios can help you practice articulating complex ideas clearly and concisely.
We think you need these skills to ace Frontline Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Frontline Technical Support Engineer role. Focus on your problem-solving abilities, technical skills in SQL, Unix, or Java, and any client relationship management experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the role, particularly in areas like incident management and system monitoring.
Highlight Relevant Skills: In your application, emphasise your technical competencies, such as writing complex SQL queries or your familiarity with tools like AppDynamics and Confluence. Also, mention your strong communication skills and ability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a technical support role.
How to prepare for a job interview at Edenred
✨Showcase Your Problem-Solving Skills
As a Frontline Technical Support Engineer, you'll need to demonstrate your ability to solve complex problems. Prepare examples from your past experiences where you successfully diagnosed and resolved technical issues, highlighting your analytical skills and attention to detail.
✨Familiarise Yourself with Relevant Technologies
Make sure you're up to date with the technologies mentioned in the job description, such as SQL, Unix, and Java. Brush up on your knowledge and be ready to discuss how you've used these tools in previous roles or projects.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with clients and internal teams. Consider doing mock interviews to refine your communication style.
✨Demonstrate Your Team Player Attitude
Edenred values collaboration and teamwork. Be prepared to discuss how you've worked effectively within a team in the past, including any challenges you faced and how you contributed to achieving common goals.
