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- Tasks: Provide exceptional customer service via phone, email, and chat.
- Company: Join Edenred, a leader in innovative payment solutions worldwide.
- Benefits: Enjoy competitive salary, skill development, and a positive work culture.
- Why this job: Make a real difference while thriving in a dynamic, multicultural environment.
- Qualifications: 1 year of customer service experience and strong communication skills required.
- Other info: Edenred values diversity and offers equal opportunities for all candidates.
The predicted salary is between 28800 - 43200 £ per year.
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Edenred Payment Solutions, a market leader in the payment world, is seeking a passionate and customer-centric Customer Service Advisor to join our growing team. In this role, you will play a critical role in building positive relationships with our customers and ensuring their satisfaction by:
- Providing exceptional customer service through phone, email, and chat interactions.
- Effectively resolving customer inquiries and complaints in a timely and professional manner.
- Identifying and understanding customer needs and exceeding their expectations.
- Proactively offering solutions and additional services to enhance the customer experience.
- Maintaining accurate records of customer interactions and ensuring adherence to company policies.
- Collaborating with other departments to resolve complex customer issues.
- Contributing to a positive and supportive team environment.
We are seeking individuals who possess the following:
- Minimum of 1 year of experience in customer service or a related field.
- Excellent communication and interpersonal skills, with the ability to build rapport and maintain composure under pressure.
- Strong problem-solving and resolution skills.
- High level of professionalism and a commitment to providing exceptional customer service.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to learn quickly and adapt to new technologies.
We offer a competitive salary and benefits package, along with the opportunity to:
- Join a growing and dynamic company.
- Make a real difference in the lives of our customers.
- Develop your skills and knowledge in a supportive environment.
- Enjoy a positive and collaborative work culture.
If you are passionate about exceeding customer expectations and building positive relationships, we encourage you to apply! We are an equal-opportunity employer and value diversity in our organisation. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Customer Services Advisor employer: Edenred
Contact Detail:
Edenred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with Edenred's services and products. Understanding what they offer will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different scenarios can prepare you for the types of interactions you might face as a Customer Service Advisor.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences where you successfully resolved customer issues. This will highlight your capability to handle challenges effectively.
✨Tip Number 4
Network with current or former employees of Edenred on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build positive relationships. Use specific examples from your past experiences to demonstrate your problem-solving skills and professionalism.
Highlight Relevant Experience: In your CV, emphasise your previous customer service experience, particularly any roles where you resolved inquiries or complaints. Mention your proficiency in Microsoft Office Suite and any other relevant skills that would benefit the role.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Edenred
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully resolved customer issues or exceeded expectations, as this will demonstrate your capability and passion for the role.
✨Demonstrate Effective Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly and confidently. Use examples from past experiences to illustrate how you've built rapport with customers and handled challenging conversations.
✨Research Edenred and Its Values
Familiarise yourself with Edenred's mission and values. Understanding their commitment to innovation and customer satisfaction will allow you to align your answers with what they are looking for in a candidate.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving skills. Think of scenarios where you had to think on your feet to resolve an issue, and be ready to explain your thought process and the outcome.
