At a Glance
- Tasks: Assist customers via phone and email, solving problems and providing excellent service.
- Company: Join Edenred, a global leader in innovative payment solutions.
- Benefits: Enjoy 25 days leave, hybrid work, bonuses, and wellness programmes.
- Other info: Diverse and inclusive workplace with endless growth opportunities.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 31500 - 38500 £ per year.
Faites un pas en avant et laissez-vous surprendre par Edenred. Chaque jour, nous fournissons des solutions innovantes pour améliorer la vie de millions de personnes, en connectant les employés, les entreprises et les commerçants dans le monde entier. Nous savons qu'il y a des centaines de façons pour vous d'évoluer. Avec nous, vous développerez vos compétences dans un environnement multiculturel, stimulant et dynamique. Osez rejoindre Edenred et préparez-vous à vous épanouir dans une entreprise internationale qui vous offrira des opportunités infinies. La méritocratie fait partie de notre ADN. Chez Edenred, nous reconnaissons, recrutons et développons tous les talents. Venez comme vous êtes, dans le respect de votre singularité et contribuer à l'aventure Edenred avec nous. Nous nous engageons à prévenir toute forme de discrimination et à proposer à tous nos candidats des opportunités égales indépendamment de leur genre et expression de genre, handicap, origine, croyance religieuse et orientation sexuelle ou tout autre critère.
About the Role
Edenred Payment Solutions (EPS) is seeking a motivated and customer-focused Customer Service Advisor to join our growing team. You’ll support cardholders and clients by providing clear, accurate and friendly assistance across phone and email. This role suits someone who enjoys problem-solving, working with processes and delivering excellent customer service in a fast-paced environment.
What you will be doing:
- Handle customer enquiries via phone and email
- Support cardholders with account access, transactions and product information
- Investigate and resolve issues following internal processes and regulatory guidelines
- Record all interactions accurately and maintain compliant documentation
- Escalate complex cases when required
- Identify trends and share feedback to improve service
- Work collaboratively with Operations, Compliance and Product teams
What you will bring:
- Experience in customer service, contact center or financial services (preferred)
- Strong communication skills with a friendly, professional approach
- Ability to explain information clearly and confidently
- Excellent organisational skills with the ability to manage multiple priorities
- High attention to detail and accuracy
- Comfortable using systems and following structured processes
- Calm, empathetic and solutions-driven mindset
- Positive attitude and strong team ethic
Why Edenred Payment Solutions?
We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing. As an Edenred Payment Solutions employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.
What you will get:
- 25 days annual leave plus Bank Holidays
- Hybrid working environment (min. 3 days per week in the office)
- Pension Scheme – employer 6% with minimum employee contribution 3%
- Discretionary bonus scheme based on company and personal performance
- Medical & international travel cover (leisure and action sports)
- Life insurance (4x salary)
- Wellbeing Employee Assistance Program (extended access to family members)
- Holiday trading scheme
- Season ticket loan
- Cycle to Work scheme
- Employee discount shopping platform
- Employee referral bonus scheme
- Digital learning platform
- Complimentary fruit and other ‘in office’ snacks & refreshments
- Volunteering programme
- Social events
Diversity:
Edenred Payment Solutions are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.
L’état d’esprit Edenred - Nous sommes une entreprise unique. Nous recherchons de nouveaux collaborateurs prêts à prendre part à l’aventure Edenred avec la même énergie et la même passion que nous. Vous vous sentirez naturellement à l’aise chez Edenred, si vous aimez repousser les limites, expérimenter, vous améliorer constamment, gagner et progresser. Nous recherchons des femmes et des hommes qui partagent notre ambition, avec cette recherche de performance, cette envie de nous remettre en question et de se mettre eux-mêmes au défi pour aller chaque jour plus loin. Nous recherchons des femmes et des hommes qui veulent vibrer avec nous.
Customer Service Advisor employer: Edenred SE
Edenred is an exceptional employer that fosters a vibrant and multicultural work environment, perfect for those looking to grow their careers as a Customer Service Advisor in Swindon. With a strong commitment to meritocracy, employees are encouraged to develop their skills while enjoying a range of benefits including hybrid working, generous leave, and a supportive culture that values diversity and inclusion. Join us at Edenred, where your unique talents will be recognised and rewarded in an innovative and dynamic setting.
