At a Glance
- Tasks: Manage client relationships and drive service improvements in a dynamic retail environment.
- Company: Join Edenred, a leader in prepaid solutions with a vibrant culture.
- Benefits: Enjoy competitive salary, hybrid work, and generous leave plus perks.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact while developing your skills in a fast-paced, innovative company.
- Qualifications: Retail experience and strong communication skills are essential.
The predicted salary is between 40000 - 48000 £ per year.
Account Manager – Retail (MAT Cover)
Faites un pas en avant et laissez-vous surprendre par Edenred.
Chaque jour, nous fournissons des solutions innovantes pour améliorer la vie de millions de personnes, en connectant les employés, les entreprises et les commerçants dans le monde entier.
Nous savons qu'il y a des centaines de façons pour vous d'évoluer.
Avec nous, vous développerez vos compétences dans un environnement multiculturel, stimulant et dynamique.
Osez rejoindre Edenred et préparez-vous à vous épanouir dans une entreprise internationale qui vous offrira des opportunités infinies.
La méritocratie fait partie de notre ADN.
Chez Edenred, nous reconnaissons, recrutons et développons tous les talents.
Venez comme vous êtes, dans le respect de votre singularité et contribuer à l'aventure Edenred avec nous.
Nous nous engageons à prévenir toute forme de discrimination et à proposer à tous nos candidats des opportunités égales indépendamment de leur genre et expression de genre, handicap, origine, croyance religieuse et orientation sexuelle ou tout autre critère.
Edenred Payment Solutions (EPS), part of the Edenred Group, is seeking an Account Manager for its Prepaid Retail & Travel vertical to support high-quality service delivery across client programs.
Reporting to the Strategic Service Manager and working closely with the Head of Service Delivery, this role focuses on client operational engagement, reporting, business and operational monitoring, incident escalation, and coordination with internal teams and external partners to ensure clear communication and effective issue resolution.
The Account Manager will also proactively drive service improvements, build strong relationships with clients and stakeholders, and act as a client advocate within EPS Delivery and operational teams.
What you will be doing
- Act as the primary point of contact for all client queries and escalations
- Maintain a comprehensive understanding of each client’s business, objectives, and needs
- Liaise with internal teams to resolve operational issues quickly and prevent recurring pain points
- Drive process improvement and efficiency internally and with the client
- Develop and maintain clear, up-to-date documentation for all client programs
- Lead on commercials within Change Requests to ensure revenue targets are being met
- Ensure customer satisfaction activity is in line with the business objectives
- Strong collaboration to enhance effective working within internal departments, external partners and suppliers
- Assist the sales team with information for RFPs and client growth opportunities
- Oversee client onboarding and offboarding processes to ensure seamless transitions
Key Tasks
- Working continuously with the Service Management Team to improve practices and procedures within the delivery environment
- Stay current on relevant regulatory changes and their impact on service delivery
- Partner with the Project Management team to ensure client projects meet scope and quality requirements
- Proactive review and prioritisation of client tickets
- Assist operations teams in incident resolution and follow-up
- Support in the creation and issuing of communications to clients where appropriate
- Create and define resource requirements for Change Requests for clients whilst ensuring appropriate revenue is achieved
- Ensure timely issuing and approval of invoices and record in the revenue tracker
- Conduct client-facing activities, including monthly service reviews, SLA reporting, and Business Reviews
- Support clients with new products and programs, coordinating with internal teams
- Keep all internal documentation current and well-organised
- Share responsibility for managing the Service Management Support mailbox
- Support the Strategic Service Manager with any required administrative or collection gathering tasks
- Assist clients with product and technical support as required
What you will bring
- Retail industry knowledge and Business Development experience are essential
- Awareness or previous experience with prepaid cards is an advantage
- Strong communications skills – both written and verbal
- Strong problem solving and decision‑making skills
- Experience in a corporate client facing role
- Ability to analyse data - attention to detail is essential
- Strong working knowledge of MS Office
- Strong understanding of process improvements
• Behaviours
- Thrives on thinking outside the box
- Decisive, makes timely, well‑informed decisions
- Highly organised with strong time‑management skills
- Methodical and meticulous with excellent attention to detail
- Excellent interpersonal skills and values
- Self‑motivated and comfortable to work in a fast‑paced environment
Why Edenred Paytech?
We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.
As a Edenred employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast‑paced and innovative business.
What you will get
- 25 days annual leave plus Bank Holidays
- Hybrid working environment (min. 3 days per week in the office)
- Pension Scheme – employer 6% with minimum employee contribution 3%
- Discretionary bonus scheme based on company and personal performance
- Medical & international travel cover (leisure and action sports)
- Life insurance (4x salary)
- Wellbeing Employee Assistance Program (extended access to family members)
- Holiday trading scheme
- Season ticket loan
- Cycle to Work scheme
- Employee discount shopping platform
- Employee referral bonus scheme
- Digital learning platform
- Complimentary fruit and other ‘in office’ snacks & refreshments
- Volunteering programme
- Social events
Diversity
Diversity: Edenred Payment Solutions are proud to be an equal opportunity employer.
We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.
Postulez dès à présent et venez vibrer avec nous !
L’état d’esprit Edenred - Nous sommes une entreprise unique.
Nous recherchons de nouveaux collaborateurs prêts à prendre part à l’aventure Edenred avec la même énergie et la même passion que nous.
Vous vous sentirez naturellement à l’aise chez Edenred, si vous aimez repousser les limites, expérimenter, vous améliorer constamment, gagner et progresser.
Nous recherchons des femmes et des hommes qui partagent notre ambition, avec cette recherche de performance, cette envie de nous remettre en question et de se mettre eux-mêmes au défi pour aller chaque jour plus loin.
Nous recherchons des femmes et des hommes qui veulent vibrer avec nous.
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Account Manager - Retail (12 Month FTC) in City of Westminster employer: Edenred SE
Edenred Payment Solutions is an exceptional employer, offering a dynamic work environment in the heart of Paris or London. With a strong focus on employee growth and development, we provide opportunities to lead high-impact strategic initiatives while fostering a culture of collaboration and innovation. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered to contribute to our mission in the fast-paced fintech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Retail (12 Month FTC) in City of Westminster
✨Get Involved in Local Networking Events
Sales and business development thrive on personal connections, so hit up local networking events! These gatherings are a goldmine for temporary roles, allowing us to meet potential employers like Edenred SE in person and leave a memorable impression.
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Jump onto job boards tailored for sales roles like SalesGravy or AngelList. Temporary positions often pop up there, so keep your eyes peeled and apply directly to roles that excite you — this could fast-track your application with companies like Edenred SE.
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✨Follow Up and Stay Engaged
After applying for a temporary position, don’t sit back and wait! Shoot a follow-up email about a week later. This shows your enthusiasm for the role at Edenred SE and helps keep you on their radar — you might just make the right kind of noise!
We think you need these skills to ace Account Manager - Retail (12 Month FTC) in City of Westminster
Some tips for your application 🫡
Show Off Your Sales Skills:In sales and business development, it's all about proving you can drive results. Make sure your CV highlights any previous experience in hitting targets or boosting sales. Numbers really speak — include any sales figures or goals you've smashed to grab our attention!
Tailor Your Cover Letter to the Role:This is your chance to shine! Talk about why you're excited about the temporary role at Edenred SE and how your skills can help us thrive. We want to see your motivation and how you can bring value to our team in a short period.
Highlight Your Relationship-Building Skills:Sales is all about connections. In your application, don't forget to mention your ability to build relationships with clients or colleagues. Share any examples where you've successfully nurtured partnerships or handled client objections — these stories can really help us see your potential.
Be Clear About Your Availability:Since this is a temporary position, let us know when you're available to start and how flexible you are with hours. This clarity helps us assess how well you fit into our immediate needs at Edenred SE!
How to prepare for a job interview at Edenred SE
✨Know Your Numbers
In sales and business development, being numbers-savvy is crucial. Brush up on key metrics like conversion rates and sales growth percentages that are relevant to the role at Edenred SE. It’s all about showing you can analyse data to drive better decisions.
✨Be Prepared for Role-Play Scenarios
Expect role-play scenarios where you're asked to sell a product or handle objections. It’s a great chance to showcase your communication skills and your approach to overcoming challenges. Practice these with a friend or in front of the mirror – it can really help you feel at ease during the interview!
✨Highlight Flexibility and Adaptability
Since this is a temporary gig, emphasise your adaptability and willingness to jump in quickly. Share examples of how you've successfully adjusted to changes in previous roles or projects. Edenred SE will want to know you're ready to hit the ground running.
✨Showcase Your Network and Collaborations
Temporary roles often require a strong network. Bring up any partnerships or connections you have that could benefit Edenred SE. Whether it’s past clients or industry contacts, showing you can leverage relationships is a big plus in sales!
