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- Tasks: Resolve complex technical issues and ensure seamless service for global clients.
- Company: Join a high-performing global team in a dynamic financial tech environment.
- Benefits: Competitive salary, professional development, and a supportive team culture.
- Why this job: Make a real impact by solving problems and enhancing client experiences.
- Qualifications: Strong problem-solving skills, SQL experience, and a degree in a technical field.
- Other info: Opportunity to coach others and grow within a fast-paced, innovative company.
The predicted salary is between 36000 - 60000 ÂŁ per year.
You’ll be joining a high‑performing global Service Operations function that keeps our 24/7 financial platforms running smoothly. This role sits at the heart of our incident response and technical recovery capability, working between core hours (Mon–Fri, 08:00–18:00) to resolve complex issues, drive root‑cause analysis, and ensure our clients experience seamless, world‑class service.
This is a hands‑on, technically challenging position where you’ll lead from the front, act as a subject matter expert, and help shape the standards and knowledge of the wider team.
What you’ll do
- Own and resolve complex technical incidents, focusing on root‑cause identification to prevent recurrence.
- Act as a key SME during major incidents.
- Monitor systems proactively, identifying risks or disruptions before they impact service.
- Support remote system failovers and data centre activities.
- Create, maintain, and validate runbooks and knowledge articles.
- Coach and mentor junior and shift engineers to uplift capability across the team.
- Review and approve system and configuration changes.
- Work closely with internal teams, suppliers, and corporate clients to ensure smooth service delivery.
- Escalate recurring issues to Problem Management and contribute to long‑term solutions.
What success looks like
- Strong client feedback and internal stakeholder trust.
- High SLA adherence and effective ticket management.
- Consistent ownership, accountability, and professional communication.
- Proactive contributions to process improvements, knowledge sharing, and team development.
- Positive engagement with new technologies, clients, and ways of working.
What you’ll bring
- Demonstrable problem‑solving ability with strong ownership.
- SQL experience (complex query writing) and/or strong Linux capability.
- Experience diagnosing or defining complex technical solutions.
- Proven client relationship management skills.
- Fluent English and excellent communication skills.
- Java or Citrix exposure.
- Degree or equivalent in a technical/scientific discipline.
Who you are
You’re client‑focused, detail‑driven, and motivated by solving problems at their root. You stay calm under pressure, adapt quickly to changing priorities, and bring a positive, collaborative mindset. You’re someone colleagues naturally turn to—trusted, discreet, and supportive. You enjoy coaching others, sharing knowledge, and helping the team grow stronger together.
You’ll play a pivotal role in a fast‑paced financial environment where your expertise directly protects service stability for global clients. You’ll work with modern technologies, be part of a supportive and ambitious team, and have the opportunity to influence how we evolve our Service Operations capability.
Technical Support Engineer in Swindon employer: Edenred PayTech
Contact Detail:
Edenred PayTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Swindon
✨Tip Number 1
Network like a pro! Reach out to current employees at Edenred Paytech on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL and Linux skills. Be ready to showcase your problem-solving abilities with real-life examples. We want to see how you tackle complex issues!
✨Tip Number 3
Don’t forget to highlight your coaching and mentoring experience. This role values team development, so share how you've helped others grow in their technical skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Edenred Paytech.
We think you need these skills to ace Technical Support Engineer in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your problem-solving skills, SQL experience, and any relevant technical expertise. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can contribute to our team. Keep it concise but impactful—show us your personality!
Showcase Your Communication Skills: Since this role involves client interaction, make sure your written application reflects your excellent communication skills. Use clear and professional language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Edenred PayTech
✨Know Your Tech Inside Out
Make sure you brush up on your SQL and Linux skills before the interview. Be ready to discuss complex queries you've written or technical problems you've solved. This role is all about being hands-on, so showing your technical prowess will definitely impress.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. Think about specific incidents where you identified root causes and implemented solutions. This will demonstrate your ability to own and resolve incidents effectively.
✨Communicate Like a Pro
Since this role involves client interaction, practice articulating your thoughts clearly and confidently. Use examples that highlight your communication skills, especially in high-pressure situations. Remember, it's not just about solving problems; it's about how you convey those solutions.
✨Be a Team Player
Emphasise your experience in coaching and mentoring others. Share instances where you've helped uplift your team's capabilities. This shows you're not just focused on your own success but are also invested in the growth of your colleagues, which aligns perfectly with the company's values.