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- Tasks: Lead shift operations and manage incidents in a fast-paced environment.
- Company: Edenred PayTech, a leader in seamless payment technology.
- Benefits: Competitive salary, hybrid work, 25 days leave, and wellness programmes.
- Why this job: Make a real impact in service operations and develop your leadership skills.
- Qualifications: Experience in IT Service Operations and strong incident management skills.
- Other info: Opportunities for career growth and a supportive, diverse workplace.
The predicted salary is between 38880 - 51840 £ per year.
Salary - £43,200 (inclusive of shift allowance) + Bonus
At Edenred PayTech, we power the technology behind seamless payments, trusted financial services, and always-on digital experiences. Our platforms support millions of users globally — and keeping them stable, resilient, and high-performing is critical to our success.
We’re now looking for a Shift Lead – Service Operations to help us deliver exceptional service availability in a fast-paced, follow-the-sun operational environment. This is a key role at the heart of our 24/7 service model, ensuring incidents are managed effectively, SLAs are protected, and our clients receive the high-quality service they expect from Edenred PayTech.
Your Impact
- Lead shift operations, ensuring incidents, requests, and changes are prioritised and managed effectively
- Coordinate Major Incidents, driving swift service restoration and clear communication throughout
- Manage and triage Jira Service Management tickets (CSD, CM, Incident), ensuring accurate updates and SLA compliance
- Maintain ticket quality, monitor queues, and handle escalations with professionalism
- Support Change, Release, and platform activities, including upgrades and planned work
- Deliver structured, high-quality shift handovers to global teams
- Identify risks and opportunities, contributing to continuous improvement across Service Operations
What Excellent Looks Like
- Consistent SLA achievement
- Clear, timely, and confident communication
- Strong client satisfaction and trust
What You Bring
- Experience in IT Service Operations or a similar shift-based leadership role
- Strong incident management capability and structured problem-solving skills
- Hands-on experience with: AppDynamics or Dynatrace, Citrix, SQL (queries), Confluence
- Ability to communicate confidently with both technical and non-technical audiences
- Degree or equivalent technical experience
Who You Are
You thrive in high-pressure environments and bring calm, structure, and clarity when it matters most. You’re client-focused, proactive, and collaborative — someone who takes ownership, spots opportunities to improve, and leads by example.
Your Growth at Edenred PayTech
We believe in developing our people. This role offers clear progression pathways into:
- Service Operations Management
- Service Reliability or Platform Engineering
What you will get
- 25 days annual leave plus Bank Holidays
- Hybrid working environment with 3 days per week in the office
- Income protection
- Life insurance (4x salary)
- Wellbeing Employee Assistance Program (extended access to family members)
- Digital learning platform
- Complimentary fruit and other ‘in office’ snacks & refreshments
- Volunteering programme
- Social events
- Pension Scheme – employer 6% with minimum employee contribution 3%
- Discretionary bonus scheme based on company and personal performance
- Holiday trading scheme (buy or sell up to 5 days)
- Medical & international travel cover (leisure and action sports)
- Season ticket loan
- Cycle to Work scheme
Diversity
Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local law.
Shift Team Lead in Swindon employer: Edenred PayTech
Contact Detail:
Edenred PayTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Team Lead in Swindon
✨Tip Number 1
Get to know the company inside out! Research Edenred PayTech's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your incident management scenarios! Think about how you'd handle major incidents or service disruptions. Being able to articulate your problem-solving process will impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Edenred PayTech family.
We think you need these skills to ace Shift Team Lead in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Shift Team Lead role. Highlight your experience in IT Service Operations and any leadership roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Incident Management Skills: Since incident management is key for this role, be sure to include specific examples of how you've effectively managed incidents in the past. We love seeing real-life scenarios where you’ve made a difference!
Communicate Clearly: Your written application should reflect the clear and confident communication we value. Use straightforward language and avoid jargon unless it’s relevant. Remember, we want to understand your experience without any confusion!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Edenred PayTech!
How to prepare for a job interview at Edenred PayTech
✨Know Your Stuff
Make sure you brush up on your IT Service Operations knowledge, especially around incident management and tools like AppDynamics or Dynatrace. Being able to discuss your hands-on experience confidently will show that you're not just familiar with the theory but can apply it in practice.
✨Showcase Your Leadership Skills
As a Shift Team Lead, you'll need to demonstrate your ability to lead under pressure. Prepare examples of how you've successfully managed incidents or led teams in high-stress situations. This will help the interviewers see you as a calm and structured leader.
✨Communicate Clearly
Since you'll be dealing with both technical and non-technical audiences, practice explaining complex concepts in simple terms. During the interview, focus on clear and confident communication to showcase your ability to bridge the gap between different stakeholders.
✨Emphasise Continuous Improvement
Edenred PayTech values innovation and improvement. Be ready to discuss how you've identified risks and opportunities in past roles and what steps you took to enhance service operations. This shows that you're proactive and committed to delivering high-quality service.
