Internal Communication & Engagement Partner in Swindon

Location: Swindon / London

Salary: £35,000 to £45,000 dependent on experience + bonus

This is a Hybrid position with a minimum of 4 days across both offices during the probationary period.

About Edenred PayTech

At Edenred PayTech, we have more than 20 years’ experience in delivering payment solutions. When you join us, you benefit from the security of becoming part of a well-established brand where your growth is a priority, and our people are still a core part of what makes us a global leading business. We are a leader in the payments industry and provide numerous solutions to our customers including Banking as a Service (BaaS), alternative payments, transaction-processing and card issuing (all formats: physical, virtual, mobile wallet). Our client portfolio includes FinTech organisations and large corporates, from start-ups to long-established companies. You will have the opportunity to work on and share pride in projects and solutions that often help many of our clients go on to win industry renowned awards. We have an excellent leadership team and often promote from within, and every employee can share their experience and ideas to move the company forward. By joining Edenred PayTech you also join Edenred, which means you become part of a group that operates in 45 countries worldwide. At Edenred our people are our greatest asset. We are committed to developing our talent, unlocking potential and deepening our relationships with our people. We promote internal mobility among our global offices and support our people's wellbeing and development aspirations.

The Role

As our Internal Communication & Engagement Partner you will support the organisation in the development and delivery of our internal communications and engagement strategy. It provides an opportunity to lead the strategy development, project planning and delivery of our internal communications for a rapidly growing and dynamic fin-tech company. You will develop internal communications plans that keep our staff engaged and informed on key plans, developments, events, and regular updates, and ultimately be proud of what we are collectively achieving. You will create, deliver, and evaluate engaging and inspirational content, working collaboratively with colleagues in the UK, Europe, and Mexico to ensure brand and message consistency, aligned to our corporate mission, values and strategic priorities. Reporting to the Chief Human Resources Officer, you will thrive working on cross-functional projects with stakeholders at all levels. Harnessing the diverse perspectives, cultures, and contexts across the organisation, you will deliver internal communications solutions that ensure our community is fully engaged and informed. Your strong interpersonal, communication, listening and influencing skills will be essential to success.

Duties and Responsibilities

• Support in developing the internal communications strategy, ensuring a proactive and coordinated approach to communications and engagement with the internal audience.
• Provide professional guidance and support to colleagues across the organisation in developing key messages and delivering effective internal communications and engagement.
• Draft messages or scripts with managers for presentation to our internal audience in written or spoken form.
• Plan, deliver and evaluate a broad range of internal communications activities and projects to maximise engagement with people.
• Manage the production and distribution of internal communications to engage and inform different internal audiences, utilising the most appropriate channels, and ensuring content is relevant, timely, accessible, and tailored to each audience.
• Create, manage and share an internal communications calendar to ensure collaboration and coordination across teams and departments.
• Produce and distribute PayTech newsletter to our internal audience, working in partnership with colleagues across the company to source relevant information and create meaningful and engaging audience-centric content.
• Ensure communications and key messages are aligned internally and externally, and across PayTech offices.
• Support in the production of employees’ experience content, including photography and video.
• Manage the creative development and production of brand assets, templates and materials to support internal events and promotional activity, working with internal stakeholders to define requirements and ensure outcomes are on brief, budget, and brand.
• Manage the measurement, analysis and reporting of internal communications activities, delivering monthly updates to key stakeholders on progress and outcomes.
• Any other ad hoc projects and tasks commensurate with the role.

Skills & Experience

• Strong experience of managing and delivering internal communications strategies and plans.
• Creating internal communications and key messages to organisational values and strategic priorities.
• Experience of taking on information and creating relevant, engaging and digestible content tailored to the needs of different audiences.
• Previous experience of working with senior colleagues to advise on effective internal communications and engagement approaches.
• Demonstrable hands-on experience of managing a range of internal communications channels including newsletter production and distribution, intranet content, internal publication creation.
• Excellent verbal, written and presentation skills.
• Strong planning capabilities with the ability to prioritise and work to deadlines.
• Creative thinker with the ability to develop innovative communication strategies.
• The ability to develop and nurture effective relationships with stakeholders at all levels.
• Highly developed copywriting, editing, proofreading and storytelling capabilities, with the ability to develop compelling and succinct content.
• Degree or similar (e.g. CIPR, CIM), preferably in a communications, PR or marketing related field.
• An expert behind the lens - You will have hands-on experience of conducting vlogs, interviews and hosting live events.

Employee Benefits

• Enhanced annual leave plus Bank Holidays.
• Defined Contribution Personal Pension Scheme.
• Private medical and travel insurance.
• Company sick pay & income protection.
• Wellbeing Employee Assistance Program.
• Holiday trading scheme.
• Subsidised gym membership.
• Interest-free travel loan for bus and rail.
• Cycle to Work scheme.
• Employee savings platform.
• Digital learning platform access.
• Volunteering programmes.
• Social events.

Diversity

PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable law.