Change & Implementation Manager in Swindon

Full-time, on-site Change & Implementation Manager role based in Swindon. Leads the planning, coordination and delivery of change initiatives and implementation projects across the Edenred PayTech platform and services.

Responsibilities include:

• Defining project scopes and change plans
• Managing timelines and resources
• Ensuring stakeholder alignment across product, technology, operations, risk and compliance teams
• Overseeing impact assessments, business readiness activities, process mapping and documentation to support smooth go-lives and post-implementation stabilisation
• Tracking risks and issues, reporting progress to senior stakeholders and driving continuous improvement in change and implementation practices

Qualifications:

• Proven experience in change management, implementation management or project delivery within financial services, payments or fintech environments
• Strong skills in project planning, stakeholder management and coordination across cross-functional teams (product, technology, operations, compliance)
• Ability to perform impact assessments, map and optimise business processes and develop change, communication and training plans
• Experience with risk and issue management, governance and reporting to senior stakeholders or steering committees
• Comfort working with payment platforms, transaction processing and regulated environments; understanding of FCA or EU regulatory requirements is an advantage
• Excellent analytical, problem-solving and decision-making abilities, with a focus on delivering measurable outcomes and operational readiness
• Clear and confident communication skills, both written and verbal, with the ability to translate complex topics for diverse audiences
• Strong organisational skills and attention to detail, with the ability to manage multiple initiatives and priorities in a fast-paced environment
• Collaborative mindset and willingness to work on-site with local and international teams, fostering a culture of continuous improvement and innovation
• Bachelor’s degree or equivalent experience in business, management

Edenred PayTech, part of the global Edenred Group, operates the Nexus platform to connect Edenred to the global payments ecosystem and provides compliance services across employee benefits, mobility and complementary payment solutions. The company processes over 1 billion transactions per year in more than 30 countries, delivering seamless and innovative payment experiences. Edenred Group connects over 52 million users and 2 million partner merchants in 45 countries through nearly 1 million corporate clients. Edenred PayTech’s regulated services operate under FCA and National Bank of Belgium licences, ensuring robust regulatory compliance. Teams are based across London, Swindon, Brussels, Mexico City, Bucharest, Dubai and Paris, working within a culture grounded in customer focus, respect, imagination, simplicity and entrepreneurial spirit.