At a Glance
- Tasks: Lead and evolve Change & Implementation in a fast-paced payments environment.
- Company: Join Edenred PayTech, a leading fintech with a global impact.
- Benefits: Competitive salary, career growth, and a dynamic work culture.
- Other info: Be part of a team that processes over €100bn in payments annually.
- Why this job: Make a real difference in modernising change governance and driving innovation.
- Qualifications: Experience in Change Management and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
Reports to: Platform Availability Manager
About the role
We’re looking for a world class Change & Implementation Manager to lead and evolve our Change & Implementation capability across Edenred PayTech. This is a senior role with end‑to‑end accountability for how technology and business change is governed, executed, and embedded in a high‑volume, regulated, and fast‑moving payments environment. You’ll provide strategic direction, lead and develop a high‑performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance. A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into CI/CD pipelines, aligning with ITIL4, DevOps, and continuous delivery practices.
What you’ll be doing
- Lead and develop the Change & Implementation team, building a culture of accountability, quality, and continuous improvement.
- Set the strategic direction for Change, Release, and Implementation governance aligned to organisational and Execo expectations.
- Own and deliver the roadmap for process maturity, tooling evolution, and automation.
- Represent Change & Implementation at senior and executive‑level forums, providing insight, assurance, and escalation.
Change, Release & Implementation Governance
- Oversee end‑to‑end change governance including TRM, CAB, ECAB, and implementation readiness.
- Define robust standards for implementation planning, risk assessment, validation, and rollback.
- Embed ITIL4 practices and drive consistent adoption across Product, Engineering, and Operations.
- Ensure governance meets regulatory and audit requirements without constraining delivery speed.
CI/CD & Automation
- Embed governance, quality gates, and risk checks directly into CI/CD pipelines to enable continuous compliance.
- Define standards for automated and low‑touch change, including eligibility criteria, monitoring, and risk thresholds.
- Ensure full traceability from code commit through deployment and post‑implementation validation.
- Partner with Engineering and DevOps to align approval logic, automated testing, and observability with governance controls.
- Ensure rollback readiness through automated playbooks and deployment strategies (e.g. canary, blue/green).
Operational Excellence & Reporting
- Transform change management from a manual process into an automated, data‑driven capability.
- Implement KPIs and dashboards to track throughput, risk, quality, and outcomes.
- Own PIR and RCA processes, ensuring corrective actions are followed through to completion.
- Publish meaningful reporting for senior stakeholders, including risk trends, readiness, and decision heatmaps.
People & Capability Development
- Develop Change Leads and Analysts, improving technical capability, decision quality, and confidence.
- Lead recruitment, succession planning, and capability uplift for the function.
- Champion continuous improvement, learning, and modern change practices.
What we’re looking for
- Proven experience leading a Change, Release, or Implementation function in a technology, fintech, payments, or regulated environment.
- Strong people leadership experience with a track record of building and developing high‑performing teams.
- Deep understanding of ITIL4 and end‑to‑end change / release governance.
- Hands‑on knowledge of CI/CD delivery models, automated testing, and modern deployment practices.
- Experience embedding governance and risk controls into automated delivery pipelines.
- Excellent stakeholder management and communication skills, including senior and executive audiences.
- Ability to assess complex technical and operational risk and make sound decisions under pressure.
- Experience in PCI DSS and/or FCA‑regulated environments.
- Familiarity with tools such as GitLab CI/CD, Azure DevOps, and Jenkins.
- Strong data and reporting capability, including dashboards and KPI packs.
- Background exposure to Platform, Infrastructure, Cloud, or Network Engineering.
Why Edenred PayTech
Edenred PayTech is the core payment engine for the Edenred Group, processing over €100bn in payments annually across more than 30 countries. We operate at a scale and complexity that rivals leading financial institutions, while retaining the agility and innovation of a fintech. Technology is at the heart of what we do, with significant annual investment and a strong focus on modern engineering, automation, and data‑driven decision‑making.
Change and Implementation Manager in Swindon employer: Edenred PayTech
Edenred PayTech is an exceptional employer, offering a dynamic work environment where technology and innovation thrive. With a strong commitment to employee development, we foster a culture of accountability and continuous improvement, providing ample opportunities for growth within a high-performing team. Our focus on modern engineering practices and automation ensures that you will be at the forefront of change in a fast-paced, regulated payments landscape, making a meaningful impact on our operations and customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Change and Implementation Manager in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Change and Implementation Manager in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Change and Implementation Manager role. Highlight your experience in leading change governance and your familiarity with ITIL4 and CI/CD practices. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about change management and how you can contribute to our team. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Leadership Skills:Since this is a senior role, we want to see evidence of your people leadership experience. Share examples of how you've built high-performing teams and fostered a culture of accountability and continuous improvement in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Edenred PayTech
✨Know Your Change Governance Inside Out
Make sure you’re well-versed in change governance principles, especially ITIL4. Be ready to discuss how you’ve implemented these practices in past roles and how they can be adapted to fit the fast-paced payments environment.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading high-performing teams. Talk about how you've developed team members and fostered a culture of accountability and continuous improvement.
✨Demonstrate Technical Savvy
Brush up on CI/CD delivery models and automated testing tools like GitLab CI/CD or Azure DevOps. Be prepared to explain how you’ve embedded risk controls into automated pipelines and the impact it had on delivery speed and quality.
✨Communicate with Confidence
Practice articulating complex technical concepts clearly, especially when discussing risk assessment and decision-making under pressure. Remember, you’ll need to engage with senior stakeholders, so confidence is key!
