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- Tasks: Manage client programs and ensure high-quality service delivery.
- Company: Edenred PayTech, a diverse and inclusive employer.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be the key contact for clients and make a real impact in service delivery.
- Qualifications: Experience in client-facing roles and strong communication skills.
- Other info: Fast-paced environment with a focus on problem-solving and teamwork.
The predicted salary is between 40000 - 50000 £ per year.
Swindon/London – Hybrid role with working hours between 9:00 am and 5:30 pm. The Client Engagement Manager is a key part of the Client Engagement team and supports the Strategic Service Manager and Head of Service Delivery in managing a high-quality service across all aspects of our client programs. They are responsible for capacity planning, service reviews, business & operational monitoring, incident escalation from clients & operations, liaising with the relevant internal teams and external partners to obtain & fully understand information so that they can provide effective communication internally and externally with clients.
Key Responsibilities
- Escalation point of contact for Edenred service delivery & offering
- Client business appreciation and sharing within Edenred
- Effective client facing activities including Service Reviews & capacity planning
- Effective working with internal departments
- Resolution & prevention of short-term operational pain points within client group & effective status reporting
- Effective working with external partners & suppliers
- Increase efficiency in Edenred and client operational processes
- Support internal teams with product, technical & operational queries
- Assist Sales team with information for RFPs & client growth opportunities
- Define solutions for new clients based on existing solutions & products, working with Solutions, Product Support / Development team if appropriate
- Work with the Service Management team to continuously improve practices and procedures in the operational environment
- Work with the management team to prioritise projects and change
- Assist the Project Team to ensure each project meets Operational Acceptance Criteria
- SLA reporting to clients at appropriate frequency
- Regular review and prioritisation of client tickets
- Support operations team in resolution of incidents, including any additional communication to clients if applicable
- Documentation of client change requests – including definition of acceptance criteria
- Ensure timely issuing and approval of invoices
- Support documentation for prospects and new clients and for new products for existing programs
- Identify and implement process improvements to benefit Edenred and clients
- Run regular service reviews with clients (at agreed frequency)
- Responding to client's operational escalations
- Assisting clients and prospects on product / technical queries
Core Skills
- Awareness or previous experience with prepaid cards
- Strong communications skills – both written and verbal
- Strong problem solving and decision making skills
- Experience in a corporate client facing role
- Ability to analyse data - attention to detail essential
- Sound working knowledge of MS Office
- Product and Technical understanding to be able to respond directly to client technical queries
Soft Skills
- Ability to make decisions
- Well organised, methodical worker, high attention to detail
- Excellent interpersonal skills and values
- Self-motivator – happy to work in a fast-paced environment
- Willingness to get involved in detail
Diversity
Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local law.
Client Engagement Manager - 12 month FTC in London employer: Edenred PayTech
Contact Detail:
Edenred PayTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Manager - 12 month FTC in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Engagement Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its services, especially around client engagement. Think about how your skills can solve their problems and be ready to share specific examples from your past experiences.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Client Engagement Manager - 12 month FTC in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Engagement Manager role. Highlight your experience with client-facing activities and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. Whether it’s your CV or cover letter, let your personality shine through while keeping it professional. We love a good story that showcases your skills!
Highlight Problem-Solving Experience: We’re looking for someone who can tackle challenges head-on. In your application, share specific examples of how you've resolved issues in previous roles. This will show us that you have the decision-making skills we need for effective client engagement.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Edenred PayTech
✨Know Your Client Engagement Basics
Before the interview, brush up on your understanding of client engagement strategies. Familiarise yourself with how capacity planning and service reviews work, as these are key responsibilities for the role. Being able to discuss these topics confidently will show that you’re serious about the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with clients or internal teams in the past. Think about specific situations where your communication made a difference, and be ready to share those stories during the interview.
✨Demonstrate Problem-Solving Prowess
Be prepared to discuss how you've tackled operational pain points in previous roles. Think of a couple of scenarios where you identified a problem, proposed a solution, and successfully implemented it. This will highlight your decision-making skills and ability to work under pressure.
✨Research Edenred and Its Services
Take some time to learn about Edenred’s services and products, especially those related to prepaid cards. Understanding their offerings will not only help you answer questions more effectively but also allow you to ask insightful questions, demonstrating your genuine interest in the company.