At a Glance
- Tasks: Resolve complex technical incidents and ensure seamless service delivery.
- Company: Join Edenred, a global leader in innovative solutions.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Other info: Be part of a supportive team that values collaboration and continuous improvement.
- Why this job: Make a real impact in a fast-paced financial setting with modern technologies.
- Qualifications: Strong problem-solving skills, SQL experience, and excellent communication.
The predicted salary is between 36000 - 60000 £ per year.
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
You’ll be joining a high‐performing global Service Operations function that keeps our 24/7 financial platforms running smoothly. This role sits at the heart of our incident response and technical recovery capability, working between core hours (Mon–Fri, 08:00–18:00) to resolve complex issues, drive root‐cause analysis, and ensure our clients experience seamless, world‐class service.
This is a hands‐on, technically challenging position where you’ll lead from the front, act as a subject matter expert, and help shape the standards and knowledge of the wider team.
What you’ll do
- Own and resolve complex technical incidents, focusing on root‐cause identification to prevent recurrence.
- Act as a key SME during major incidents.
- Monitor systems proactively, identifying risks or disruptions before they impact service.
- Support remote system failovers and data centre activities.
- Create, maintain, and validate runbooks and knowledge articles.
- Coach and mentor junior and shift engineers to uplift capability across the team.
- Review and approve system and configuration changes.
- Work closely with internal teams, suppliers, and corporate clients to ensure smooth service delivery.
- Escalate recurring issues to Problem Management and contribute to long‐term solutions.
What success looks like
- Strong client feedback and internal stakeholder trust.
- High SLA adherence and effective ticket management.
- Consistent ownership, accountability, and professional communication.
- Proactive contributions to process improvements, knowledge sharing, and team development.
- Positive engagement with new technologies, clients, and ways of working.
What you’ll bring
Essential skills
- Demonstrable problem‐solving ability with strong ownership.
- SQL experience (complex query writing) and/or strong Linux capability.
- Experience diagnosing or defining complex technical solutions.
- Proven client relationship management skills.
- Fluent English and excellent communication skills.
Desirable experience
- AppDynamics, Jira/Service Desk, Confluence, OpsGenie.
- Java or Citrix exposure.
- Degree or equivalent in a technical/scientific discipline.
Who you are
You’re client‐focused, detail‐driven, and motivated by solving problems at their root. You stay calm under pressure, adapt quickly to changing priorities, and bring a positive, collaborative mindset. You’re someone colleagues naturally turn to—trusted, discreet, and supportive. You enjoy coaching others, sharing knowledge, and helping the team grow stronger together.
You’ll play a pivotal role in a fast‐paced financial environment where your expertise directly protects service stability for global clients. You’ll work with modern technologies, be part of a supportive and ambitious team, and have the opportunity to influence how we evolve our Service Operations capability.
Apply now and Vibe with Us!
International Frontline Technical Support Engineer in Swindon employer: Edenred Italia S.r.l.
Edenred is an exceptional employer that fosters a vibrant and inclusive work culture, offering a unique opportunity for growth as a Junior HR Business Partner in the dynamic cities of London and Swindon. With a commitment to meritocracy, employees are encouraged to bring their authentic selves to work while benefiting from hybrid working arrangements, competitive salaries, and a supportive HR team dedicated to professional development. Join us to thrive in a global company that values innovation and collaboration, ensuring you can make a meaningful impact in your career.
StudySmarter Expert Advice🤫
We think this is how you could land International Frontline Technical Support Engineer in Swindon
✨Tip Number 1
Network like a pro! Reach out to current employees at Edenred on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for the technical side! Brush up on your SQL and Linux skills, as these are key for the role. Practice common technical questions and scenarios you might face during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you’ve tackled complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Edenred team.
We think you need these skills to ace International Frontline Technical Support Engineer in Swindon
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in your application. Mention your experience with SQL, Linux, or any other relevant technologies that align with the role. We want to see how you can bring your problem-solving skills to the table!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the International Frontline Technical Support Engineer role. Show us why you’re the perfect fit for our team!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Edenred!
How to prepare for a job interview at Edenred Italia S.r.l.
✨Know Your Tech Inside Out
As an International Frontline Technical Support Engineer, you'll need to demonstrate your technical prowess. Brush up on SQL and Linux skills, and be ready to discuss complex technical solutions you've tackled in the past. Prepare examples that showcase your problem-solving abilities.
✨Showcase Your Client Management Skills
Edenred values strong client relationships, so be prepared to share experiences where you've successfully managed client expectations or resolved issues. Highlight your communication skills and how you maintain trust with stakeholders, especially during high-pressure situations.
✨Be Proactive About Process Improvements
Think about ways you've contributed to process improvements in previous roles. Be ready to discuss specific examples of how you've identified risks or disruptions and what steps you took to prevent them. This shows your commitment to continuous improvement and team development.
✨Emphasise Team Collaboration
Edenred is all about teamwork, so highlight your experience in coaching and mentoring others. Share instances where you've uplifted your team's capabilities or collaborated with different departments to ensure smooth service delivery. This will demonstrate your ability to thrive in a multicultural environment.
