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For Companies At a Glance
- Tasks: Provide top-notch support for hardware, software, and user access in a fast-paced environment.
- Company: Join Edenred, a global leader in innovative solutions with a people-centric culture.
- Benefits: Enjoy hybrid working, wellbeing support, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values your ideas and fosters continuous improvement.
- Qualifications: Experience in desktop support and strong knowledge of Windows and O365 required.
- Other info: Embrace a collaborative culture where you can thrive and make a real impact.
The predicted salary is between 30000 - 35000 £ per year.
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Salary - £30,000 - £35,000
Edenred PayTech is looking for a proactive and customer‑focused Desktop Support Engineer to join our Technology Operations team. This is a great opportunity for someone who enjoys solving problems, supporting colleagues, and keeping systems running smoothly in a fast‑paced, regulated fintech environment.
What you’ll be doing
- Deliver first‑ and second‑line support across hardware, software, and user access
- Troubleshoot Windows, O365, networking, and device issues with confidence
- Manage laptop builds, imaging, and device lifecycle tasks
- Support onboarding and offboarding including account setup and equipment provisioning
- Maintain accurate asset records and documentation
- Collaborate with wider IT teams to escalate issues and support project delivery
- Champion great customer service and help drive continuous improvement
What you’ll bring
- Experience in a desktop or service desk support role
- Strong knowledge of Windows 10/11, O365, Active Directory, and basic networking
- Confidence supporting hardware, peripherals, and mobile devices
- Ability to prioritise and manage multiple tickets in a busy environment
- A customer‑first mindset with excellent communication skills
- Experience in a regulated or corporate environment is beneficial
Why Edenred PayTech
- Hybrid working model with a Swindon office base
- Inclusive, collaborative culture where your ideas matter
- Opportunities to grow your technical skills and contribute to wider IT initiatives
- Access to Edenred benefits including wellbeing support, perks, and more
If you’re a motivated Desktop Support Engineer who enjoys helping people and solving problems, we’d love to hear from you. Apply now and Vibe with Us!
Desktop Support Engineer in Swindon employer: Edenred Italia S.r.l.
Contact Detail:
Edenred Italia S.r.l. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in Swindon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Edenred on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 10/11, O365, and basic networking. We want to see that you can troubleshoot like a champ!
✨Tip Number 3
Show off your customer service skills during the interview. Share examples of how you've helped colleagues in the past. Remember, it's all about that customer-first mindset that Edenred values!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Edenred team and vibing with us!
We think you need these skills to ace Desktop Support Engineer in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight relevant experience, especially in desktop or service desk support, and showcase your knowledge of Windows, O365, and networking. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and problem-solving. Share specific examples of how you've helped colleagues in the past, as we love a customer-first mindset here at Edenred.
Show Off Your Communication Skills: Since this role involves a lot of collaboration, make sure to demonstrate your communication skills in your application. Whether it's through your CV, cover letter, or any additional documents, we want to see how you can effectively convey information and work with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you're serious about joining the Edenred family. So, go ahead and hit that apply button!
How to prepare for a job interview at Edenred Italia S.r.l.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, O365, and basic networking. Be ready to discuss how you've tackled specific issues in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Edenred values a customer-first mindset, so be prepared to share examples of how you've provided excellent support in previous roles. Think about times when you went above and beyond to help a colleague or resolve a tricky issue.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like troubleshooting a device or managing multiple support tickets. Practise your thought process out loud, as interviewers want to see how you approach problems and prioritise tasks.
✨Emphasise Collaboration
Since the role involves working with wider IT teams, highlight your teamwork experiences. Share stories where you collaborated effectively to solve problems or improve processes, showing that you're a team player who thrives in a dynamic environment.
