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- Tasks: Assist customers with inquiries and provide friendly support via phone and email.
- Company: Join Edenred, a global leader in innovative payment solutions.
- Benefits: Enjoy competitive salary, hybrid work, and ongoing training opportunities.
- Why this job: Be part of a dynamic team that values your contributions and growth.
- Qualifications: Customer service experience and strong communication skills are preferred.
- Other info: Embrace a supportive culture that celebrates diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognises, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
About the Role
Edenred Payment Solutions is seeking a motivated and customer‑focused Customer Service Adviser to join our growing team. You’ll support cardholders and clients by providing clear, accurate and friendly assistance across phone and email. This role suits someone who enjoys problem‑solving, working with processes and delivering excellent customer service in a fast‑paced environment.
Key Responsibilities
- Handle customer enquiries via phone and email
- Support cardholders with account access, transactions and product information
- Investigate and resolve issues following internal processes and regulatory guidelines
- Record all interactions accurately and maintain compliant documentation
- Escalate complex cases when required
- Identify trends and share feedback to improve service
- Work collaboratively with Operations, Compliance and Product teams
What We’re Looking For
- Experience in customer service, contact centre or financial services (preferred)
- Strong communication skills with a friendly, professional approach
- Ability to explain information clearly and confidently
- High attention to detail and accuracy
- Comfortable using systems and following structured processes
- Calm, empathetic and solutions‑driven mindset
- Positive attitude and strong team ethic
What We Offer
- Competitive salary and benefits package
- Hybrid working (office based in Swindon)
- Full training and ongoing development
- Opportunities for progression within a growing fintech organisation
- Supportive, inclusive and collaborative team culture
Apply now and Vibe with Us! We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us.
Customer Service Adviser in Swindon employer: Edenred Italia S.r.l.
Contact Detail:
Edenred Italia S.r.l. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Edenred. Understand their values, culture, and what they stand for. This will help you connect better during the conversation and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle specific situations, especially in a fast-paced environment like Edenred.
✨Tip Number 3
Show off your problem-solving skills! During the interview, share examples of how you've tackled challenges in previous roles. Highlight your calm and empathetic approach, as these traits are key for a Customer Service Adviser at Edenred.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Adviser in Swindon
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Clear and Concise: We appreciate clarity! Use straightforward language and get to the point in your application. This will help us understand your qualifications quickly and easily, making it easier for us to see how you fit into our team.
Tailor Your Application: Take a moment to customise your application for the Customer Service Adviser role. Mention how your skills align with our key responsibilities and what excites you about working at Edenred. We love seeing genuine enthusiasm!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re serious about joining our team and vibing with us at Edenred!
How to prepare for a job interview at Edenred Italia S.r.l.
✨Know the Company
Before your interview, take some time to research Edenred. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. Be ready to discuss how you can bring that same dedication to Edenred.
✨Practice Clear Communication
As a Customer Service Adviser, clear communication is key. Practice explaining complex information in simple terms. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts clearly and confidently.
✨Emphasise Teamwork and Adaptability
Edenred values collaboration and adaptability. Be prepared to discuss how you've worked in teams and adapted to changing situations in previous roles. Highlight your positive attitude and willingness to learn, as these traits are essential in a fast-paced environment.
