Senior Product Manager in London

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Objective of the Role/Function

The Paytech Nexus platform is the core processing platform for the Edenred group and processes over 1.5 billion transactions per year, in 30+ countries, over many different channels including open-loop card schemes, 80+ closed-loop card schemes, various funding channels and UK & SEPA bank payment rails. This capability is utilised by a diverse portfolio of financial programmes including fintech challenger banks, travel products, fuel products, employee benefits and retail gifting.

This is a fantastic opportunity for an experienced Senior Product Manager with the equivalent domain Head in Technology, to lead a domain of Product Managers and Business Analysts to complete the transformation of compliance platforms, and the transformation to a modern data platform to enable the businesses strategy in navigating a challenging and evolving regulatory landscape in the UK & Europe.

Paytech are investing heavily to work with best-in-class partners to bring to market a comprehensive compliance offering, including:

• Transaction monitoring for AML and reducing fraud
• Screening of accountholders and payment counter parties
• Driving financial crime operational efficiencies with a new tool to give a 360-accountholder view and case management processes.
• Addressing regulatory reporting and audit demands on time

This is an opportunity to be part of a fast-moving environment where key objectives include:

• Management of the Compliance domain where PPS is undergoing a business transformation in terms of:
• Transaction monitoring for fraud prevention and AML
• Screening of accountholders (both users and businesses & UBOs) and payee & payers
• Accountholder database as a centralised function for all cardholder records in terms KYC, screening outputs & risk scoring
• 360 view of accountholder and case management
• Regulatory reporting where requirements can vary between regulators
• Leading the product domain cross functional team from a business perspective
• Responsible for leading innovation in the domain
• Collaborating with stakeholders, clients, potentially regulators and internal departments to capture business requirements.
• Prioritising the backlog with a focus on maximising value and adhering to regulations

Accountable to Head of Product – Compliance, Data & Finance

Responsible for 1-2 people

Experience & Knowledge Requirements

• Must be a self-starter, to progress new features with the team without the need to be micro-managed or drip fed. Takes the initiative and will actively find out missing details or unblock issues without waiting to be told what to do.
• Prioritise product domain backlogs and ensure wider strategic deliverables are completed on time
• Designing standard functionality wherever possible and considering the wider needs (rather than a single client)
• Experience of working closely with Business Analysts and Developers in a collaborative way
• Experience with procuring and managing third party products
• Experience of operational process improvements
• Driving and owning new solutions & continuous improvement
• Familiar with Agile and Scrum methodologies
• Can assess & carry out data analysis to make better informed decisions.
• Experience working in a fast-paced environment, juggling multiple priorities against deadlines

Key Working relationships Internal/External

• Tech teams
• Compliance teams (UK & Europe)
• Multi-disciplined Product domain teams
• Clients
• Bridge between the business and the technical realms
• Internal teams
• 3rd parties including service providers
• Group teams including compliance and front facing teams

Key Result Areas Descriptions

• Product domains meet the wider needs of clients to facilitate the move away from the legacy platform
• Deliverables are operationally supportable, secure and scalable
• Driving continuous improvements across the product domains and solving pain points

Key Tasks Description

• Be the business point of contact for the specified compliance sub-domains.
• Working with the product domain cross functional teams to:
• Capture and document clear user stories or standard feature overview
• Capture estimates for roadmap and sprint planning
• Prioritise the backlog to deliver and a focus on adding value to the business
• Package the service for in terms materials for clients, operations and client delivery team to roll out the feature
• Where required support and address impediments outside of the team
• Give the development teams clear business context and measurable business objectives to motivate and get buy-in to deliver on time
• Rationalising the business case to prioritise the backlog in line with Paytech’s strategy, including:
• New features
• Fixing or optimising existing elements
• Operational improvements including security, monitoring and visibility into the health and behaviour of the domain.
• Understand business cases and be able to arbitrate between requests, challenging where appropriate with relevant data
• Support other team members to achieve company objectives along with promoting a positive collaborative atmosphere.
• Ensuring budgets are kept under control including 3rd party suppliers.
• Independently managing the implementation of requirements from shaping through to build, acceptance testing and rollout end-to-end
• Monitor development delivery while identifying, challenging and overcoming delays and obstacles
• Removing impediments and minimising disruption to maximise development efficiency
• Planning, effort estimations, and status reporting

Core skills & behaviours

• Product mindset
• Balance continuous improvement & operational optimisations, with client requirements
• Manage several requests and parallel work streams encompassing IT and ancillary activities
• Positive attitude and outlook, determined, enthusiastic and resilient
• Strong communication and interpersonal skills with teams both onshore and offshore
• Ability to empathise with clients and internal users to better understand their needs and pain points.
• Ability to work with external international clients and 3rd parties in a customer facing business
• Quick learner within a fast-paced environment.
• Work independently with agreed remit and autonomy
• Highly organised, with experience of working within an agile environment
• Clear concise reporting, outlining key points
• Analytical mind-set and can evaluate the business case/value
• Comfortable being a bridge between the technical and business worlds
• Technical skills a plus: Able to construct SQL to retrieve data from databases, understanding source code and software development lifecycles
• Foreign languages a plus: Spanish, Portuguese or French

Additional Information

Paytech currently operates a hybrid working model between home and office working. Paytech have offices in London, Swindon, Brussels, Bucharest and Mexico City. The role may occasionally require travel between offices in the UK, Europe (potentially 1-3 days), International travel may exceptionally be required, (3-5 days in duration)

What you will get:

• 25 days annual leave plus Bank Holidays
• Hybrid working environment (min. 3 days per week in the office)
• Pension Scheme – employer 6% with minimum employee contribution 3%
• Medical & international travel cover (leisure and action sports)
• Income protection
• Life insurance (4x salary)
• Wellbeing Employee Assistance Program (extended access to family members)
• Holiday trading scheme
• Season ticket loan
• Cycle to Work scheme
• Employee discount shopping platform
• Employee referral bonus scheme
• Digital learning platform
• Complimentary fruit and other ‘in office’ snacks & refreshments
• Volunteering programme
• Social events

Why Edenred PayTech?

We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing. As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.

Diversity: Edenred UK and PPS are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.