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- Tasks: Be the heartbeat of IT operations, tackling system alerts and supporting tech solutions.
- Company: Join Edenred, a global leader in innovative solutions with a vibrant culture.
- Benefits: Enjoy competitive salary, shift allowance, bonuses, and 25 days holiday.
- Why this job: Make a real impact in a dynamic environment while growing your skills.
- Qualifications: Proficiency in SQL/Unix and strong problem-solving skills are essential.
- Other info: Embrace a multicultural team with endless opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.**Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.**Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.**Frontline Technical Support Engineer (Shifts)** **Location:** Swindon, Wiltshire **Team:** Service Operations **Schedule:** Shift patterns **Salary:** Competitive + 20% Shift Allowance + 5% Annual Bonus **Be the heartbeat of IT operations.** Join a high-impact team where your decisions matter and every minute counts. As a Frontline Technical Support Engineer, you\’ll be the first responder when systems blink, alerts fire, or incidents arise. Whether you\’re diving into logs, restoring services, or preventing outages before they happen – you\’re not just supporting tech, you\’re keeping businesses running. **What you’ll do*** Take immediate action on system alerts and support tickets to minimise downtime* Implement system changes safely within strict change controls* Lead or support Major Incident Management – including incident coordination and comms* Investigate root causes, spot trends, and recommend service improvements* Keep accurate records and audit trails using ticketing tools* Proactively monitor system health and performanceShare knowledge and help upskill your team **What you’ll bring****Must-haves:*** A problem-solver\’s mindset with a strong sense of ownership* Proficiency in **SQL** (complex queries) and/or **Unix** (command-line competence)* Strong communication and client relationship skills* Fluent in English with solid Microsoft Office skills**Nice-to-haves:*** Experience with tools like AppDynamics, Jira, Confluence, OpsGenie, Citrix* A degree in Computer Science or a related field**You’ll thrive if you are…*** Methodical and detail-driven* Calm and adaptable under pressure* A clear communicator and team collaborator* Naturally curious and proactive in preventing issues* 25 days holiday & opportunities for hybrid working* Income protection, life insurance, and 6% employer pension contribution* Annual **bonus**, gym allowance, and comprehensive travel cover* Access to digital learning, volunteering days, and social events* Employee discounts and robust wellbeing support**About Edenred PayTech**A subsidiary of the Edenred Group, Edenred PayTech is a Mastercard Principal Member and FCA-regulated e-money institution. We power payment services for big names like Monese, Tide, Sainsbury’s, and TUI – supporting the future of fintech, retail, and corporate benefits.**Apply now and Vibe with Us!**We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us. #J-18808-Ljbffr
Frontline Technical Support Engineer employer: Edenred Italia S.r.l.
Contact Detail:
Edenred Italia S.r.l. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Edenred on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd handle system alerts or major incidents. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your thought process. Remember, as a Frontline Technical Support Engineer, you'll need to keep everyone in the loop.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Edenred adventure.
We think you need these skills to ace Frontline Technical Support Engineer
Some tips for your application 🫡
Show Your Problem-Solving Skills: As a Frontline Technical Support Engineer, we want to see how you tackle challenges. Use your application to highlight specific examples where you've solved problems or improved processes. This will show us that you have the right mindset for the role!
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. We love seeing candidates who take the time to align their skills and experiences with what we're looking for. It shows us you're genuinely interested in joining our team!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity and brevity, so avoid jargon and get straight to the point. This will help us understand your qualifications and fit for the role without any confusion.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Edenred Italia S.r.l.
✨Know Your Tech Inside Out
As a Frontline Technical Support Engineer, you'll need to demonstrate your problem-solving skills and technical knowledge. Brush up on SQL and Unix commands, and be ready to discuss how you've used them in past experiences. Show that you can dive into logs and troubleshoot effectively.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice explaining complex technical issues in simple terms. During the interview, make sure to articulate your thought process clearly when discussing how you would handle system alerts or incidents.
✨Show Your Proactive Side
Edenred values candidates who are naturally curious and proactive. Prepare examples of how you've anticipated problems before they occurred or improved processes in previous roles. This will show that you’re not just reactive but also forward-thinking.
✨Embrace the Company Culture
Familiarise yourself with Edenred's commitment to diversity and meritocracy. Be ready to discuss how you align with their values and how you can contribute to a multicultural environment. Showing that you vibe with their mission can set you apart from other candidates.
