International Frontline Technical Support Engineer in Swindon

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International Frontline Technical Support Engineer (CORE)

Edenred Paytech / Swindon

You'll be joining a high‐performing global Service Operations function that keeps our 24/7 financial platforms running smoothly. This role sits at the heart of our incident response and technical recovery capability, working between core hours (Mon–Fri, 08:00–18:00) to resolve complex issues, drive root‐cause analysis, and ensure our clients experience seamless, world‐class service. This is a hands‐on, technically challenging position where you'll lead from the front, act as a subject matter expert, and help shape the standards and knowledge of the wider team.

What you’ll do

• Own and resolve complex technical incidents, focusing on root‐cause identification to prevent recurrence.
• Act as a key SME during major incidents.
• Monitor systems proactively, identifying risks or disruptions before they impact service.
• Support remote system failovers and data centre activities.
• Create, maintain, and validate runbooks and knowledge articles.
• Coach and mentor junior and shift engineers to uplift capability across the team.
• Review and approve system and configuration changes.
• Work closely with internal teams, suppliers, and corporate clients to ensure smooth service delivery.
• Escalate recurring issues to Problem Management and contribute to long‐term solutions.

What success looks like

• Strong client feedback and internal stakeholder trust.
• High SLA adherence and effective ticket management.
• Consistent ownership, accountability, and professional communication.
• Proactive contributions to process improvements, knowledge sharing, and team development.
• Positive engagement with new technologies, clients, and ways of working.

What you’ll bring

Essential skills

• Demonstrable problem‐solving ability with strong ownership.
• SQL experience (complex query writing) and/or strong Linux capability.
• Experience diagnosing or defining complex technical solutions.
• Proven client relationship management skills.
• Fluent English and excellent communication skills.

Desirable experience

• AppDynamics, Jira/Service Desk, Confluence, OpsGenie.
• Java or Citrix exposure.
• Degree or equivalent in a technical/scientific discipline.

Who you are

You're client‐focused, detail‐driven, and motivated by solving problems at their root. You stay calm under pressure, adapt quickly to changing priorities, and bring a positive, collaborative mindset. You're someone colleagues naturally turn to—trusted, discreet, and supportive. You enjoy coaching others, sharing knowledge, and helping the team grow stronger together. You'll play a pivotal role in a fast‐paced financial environment where your expertise directly protects service stability for global clients. You'll work with modern technologies, be part of a supportive and ambitious team, and have the opportunity to influence how we evolve our Service Operations capability.

Apply now and Vibe with Us!