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For Companies At a Glance
- Tasks: Provide top-notch support for hardware, software, and user access in a fast-paced fintech environment.
- Company: Join Edenred PayTech, a dynamic and innovative company with a people-centric culture.
- Benefits: Enjoy a competitive salary, hybrid working, and access to wellbeing support and perks.
- Why this job: Make a real impact by helping colleagues and solving tech problems every day.
- Qualifications: Experience in desktop support and strong knowledge of Windows and O365 required.
- Other info: Collaborative environment with opportunities for growth and skill development.
The predicted salary is between 30000 - 35000 ÂŁ per year.
Locations: Royaume-Uni - Swindon
Time type: Temps plein
Posted on: Offre publiée aujourd'hui
Job requisition id: JR018473
Faites un pas en avant et laissez-vous surprendre par Edenred. Chaque jour, nous fournissons des solutions innovantes pour améliorer la vie de millions de personnes, en connectant les employés, les entreprises et les commerçants dans le monde entier. Nous savons qu'il y a des centaines de façons pour vous d'évoluer. Avec nous, vous développerez vos compétences dans un environnement multiculturel, stimulant et dynamique.
What you’ll be doing
- Deliver first‑ and second‑line support across hardware, software, and user access
- Troubleshoot Windows, O365, networking, and device issues with confidence
- Manage laptop builds, imaging, and device lifecycle tasks
- Support onboarding and offboarding including account setup and equipment provisioning
- Maintain accurate asset records and documentation
- Collaborate with wider IT teams to escalate issues and support project delivery
- Champion great customer service and help drive continuous improvement
What you’ll bring
- Experience in a desktop or service desk support role
- Strong knowledge of Windows 10/11, O365, Active Directory, and basic networking
- Confidence supporting hardware, peripherals, and mobile devices
- Ability to prioritise and manage multiple tickets in a busy environment
- A customer‑first mindset with excellent communication skills
- Experience in a regulated or corporate environment is beneficial
Why Edenred PayTech
- Hybrid working model with a Swindon office base
- Inclusive, collaborative culture where your ideas matter
- Opportunities to grow your technical skills and contribute to wider IT initiatives
- Access to Edenred benefits including wellbeing support, perks, and more
If you’re a motivated Desktop Support Engineer who enjoys helping people and solving problems, we’d love to hear from you.
Desktop Support Engineer in Swindon employer: Edenred France
Contact Detail:
Edenred France Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Desktop Support Engineers and practice your answers. We want you to feel confident when discussing your experience with Windows, O365, and troubleshooting.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of past projects, bring them along to interviews. Demonstrating your problem-solving abilities can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Desktop Support Engineer in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Windows, O365, and any customer service roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about tech support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tech issues in the past. We’re all about solving problems here at Edenred, so let us know how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Edenred France
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, O365, and basic networking. Be ready to discuss how you've tackled troubleshooting in the past, as this will show your confidence and expertise in a desktop support role.
✨Show Off Your Customer Service Skills
Edenred values a customer-first mindset, so be prepared to share examples of how you've provided excellent support in previous roles. Think about specific situations where you went above and beyond to help a colleague or resolve an issue.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Practice articulating your thought process when troubleshooting issues, managing multiple tickets, or collaborating with IT teams to escalate problems.
✨Emphasise Your Adaptability
Highlight your ability to thrive in a fast-paced, regulated environment. Share experiences where you've successfully adapted to changes or learned new technologies quickly, as this aligns with Edenred's dynamic culture.
