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- Tasks: Assist customers with inquiries and provide friendly support via phone and email.
- Company: Join Edenred, a global leader in innovative payment solutions.
- Benefits: Enjoy competitive salary, hybrid work, and ongoing training.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Customer service experience and strong communication skills are preferred.
- Other info: Opportunities for growth in a supportive and inclusive environment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Faites un pas en avant et laissez-vous surprendre par Edenred. Chaque jour, nous fournissons des solutions innovantes pour améliorer la vie de millions de personnes, en connectant les employés, les entreprises et les commerçants dans le monde entier. Nous savons qu'il y a des centaines de façons pour vous d'évoluer. Avec nous, vous développerez vos compétences dans un environnement multiculturel, stimulant et dynamique.
About the Role
Edenred Payment Solutions is seeking a motivated and customer‑focused Customer Service Adviser to join our growing team. You’ll support cardholders and clients by providing clear, accurate and friendly assistance across phone and email. This role suits someone who enjoys problem‑solving, working with processes and delivering excellent customer service in a fast‑paced environment.
Key Responsibilities
- Handle customer enquiries via phone and email
- Support cardholders with account access, transactions and product information
- Investigate and resolve issues following internal processes and regulatory guidelines
- Record all interactions accurately and maintain compliant documentation
- Escalate complex cases when required
- Identify trends and share feedback to improve service
- Work collaboratively with Operations, Compliance and Product teams
What We’re Looking For
- Experience in customer service, contact centre or financial services (preferred)
- Strong communication skills with a friendly, professional approach
- Ability to explain information clearly and confidently
- High attention to detail and accuracy
- Comfortable using systems and following structured processes
- Calm, empathetic and solutions‑driven mindset
- Positive attitude and strong team ethic
What We Offer
- Competitive salary and benefits package
- Hybrid working (office based in Swindon)
- Full training and ongoing development
- Opportunities for progression within a growing fintech organisation
- Supportive, inclusive and collaborative team culture
Customer Service Adviser in Swindon employer: Edenred France
Contact Detail:
Edenred France Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Edenred. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will not only boost your confidence but also prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your personality! Edenred values uniqueness, so don’t be afraid to let your true self shine through. Share your experiences and how they’ve shaped your approach to customer service – it’ll make you memorable!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Adviser in Swindon
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your unique qualities and experiences that make you a great fit for the Customer Service Adviser role.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service. We love seeing how your skills align with what we’re looking for, so take the time to connect the dots between your background and the job description.
Showcase Your Problem-Solving Skills: Since this role involves a lot of problem-solving, share specific examples in your application where you've successfully resolved customer issues. We appreciate candidates who can demonstrate their ability to think on their feet and provide excellent service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us that you’re genuinely interested in joining our team at Edenred!
How to prepare for a job interview at Edenred France
✨Know the Company
Before your interview, take some time to research Edenred. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of specific situations where you resolved issues or provided exceptional support. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Clear Communication
Since the role involves assisting customers over the phone and via email, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your communication style.
✨Emphasise Teamwork and Problem-Solving
Edenred values collaboration and a solutions-driven mindset. Be ready to discuss how you've worked in teams and tackled challenges. Highlighting your ability to work well with others will resonate with their team culture.
