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- Tasks: Lead shift operations and manage incidents in a fast-paced environment.
- Company: Join Edenred PayTech, a global leader in seamless payment technology.
- Benefits: Enjoy 25 days leave, hybrid work, and a range of perks.
- Why this job: Make a real impact in a dynamic role with growth opportunities.
- Qualifications: Experience in IT Service Operations and strong incident management skills.
- Other info: Diverse and inclusive workplace with excellent career progression.
The predicted salary is between 43200 - 43200 ÂŁ per year.
Ota askel eteenpäin ja anna Edenredin yllättää sinut. Toimitamme joka päivä innovatiivisia ratkaisuja, jotka parantavat miljoonien ihmisten elämää ja yhdistävät tyÜntekijät, yritykset ja kauppiaat ympäri maailmaa. Tiedämme, että sinulla on sata tapaa kasvaa. Meillä voit laajentaa taitojasi monikulttuurisessa, haastavassa ja dynaamisessa ympäristÜssä. Uskalla liittyä Edenrediin ja valmistaudu kukoistamaan globaalissa yrityksessä, joka tarjoaa sinulle loputtomasti mahdollisuuksia. Edenredissä on kyse meritokratiasta. Tulet sellaisena kuin olet ja annat panoksesi. Edenred-konserni tunnustaa, rekrytoi ja kehittää kaikkia kykyjä ja erityispiirteitä. Olemme sitoutuneet estämään kaikenlaisen syrjinnän ja tarjoamaan kaikille hakijoillemme yhtäläiset mahdollisuudet sukupuolesta ja sukupuolen ilmaisusta, vammaisuudesta, alkuperästä, uskonnollisesta vakaumuksesta ja seksuaalisesta suuntautumisesta tai muista kriteereistä riippumatta.
At Edenred PayTech, we power the technology behind seamless payments, trusted financial services, and alwaysâon digital experiences. Our platforms support millions of users globally â and keeping them stable, resilient, and highâperforming is critical to our success. Weâre now looking for a Shift Lead â Service Operations to help us deliver exceptional service availability in a fastâpaced, followâtheâsun operational environment. This is a key role at the heart of our 24/7 service model, ensuring incidents are managed effectively, SLAs are protected, and our clients receive the highâquality service they expect from Edenred PayTech.
Your Impact:
- Lead shift operations, ensuring incidents, requests, and changes are prioritised and managed effectively
- Coordinate Major Incidents, driving swift service restoration and clear communication throughout
- Manage and triage Jira Service Management tickets (CSD, CM, Incident), ensuring accurate updates and SLA compliance
- Maintain ticket quality, monitor queues, and handle escalations with professionalism
- Support Change, Release, and platform activities, including upgrades and planned work
- Deliver structured, highâquality shift handovers to global teams
- Identify risks and opportunities, contributing to continuous improvement across Service Operations
What excellent Looks Like:
- Consistent SLA achievement
- Stable, reliable platform performance
- Effective Major Incident coordination
- Clear, timely, and confident communication
- Strong client satisfaction and trust
What You Bring:
- Experience in IT Service Operations or a similar shiftâbased leadership role
- Strong incident management capability and structured problemâsolving skills
- Handsâon experience with:
- Jira Service Management (CSD/CM/Incident)
- AppDynamics or Dynatrace
- Citrix
- SQL (queries)
- Unix/Linux fundamentals
- Confluence
Who You Are:
You thrive in highâpressure environments and bring calm, structure, and clarity when it matters most. Youâre clientâfocused, proactive, and collaborative â someone who takes ownership, spots opportunities to improve, and leads by example.
Your Growth at Edenred PayTech:
We believe in developing our people. This role offers clear progression pathways into:
- Shift & Incident Management
- Service Operations Management
- Major Incident Management
- Service Reliability or Platform Engineering
What you will get:
- 25 days annual leave plus Bank Holidays
- Hybrid working environment with a 3 days per week in the office
- Income protection
- Life insurance (4x salary)
- Wellbeing Employee Assistance Program (extended access to family members)
- Employee discount shopping platform
- Digital learning platform
- Complimentary fruit and other âin officeâ snacks & refreshments
- Volunteering programme
- Social events
- Pension Scheme â employer 6% with minimum employee contribution 3%
- Discretionary bonus scheme based on company and personal performance
- Holiday trading scheme (buy or sell up to 5 days)
- Medical & international travel cover (leisure and action sports)
- Employee referral bonus scheme
- Season ticket loan
- Cycle to Work scheme
Diversity:
Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local law.
Apply now and Vibe with Us!
Shift & Incident Lead in Swindon employer: Edenred Finland Oy.
Contact Detail:
Edenred Finland Oy. Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Shift & Incident Lead in Swindon
â¨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Edenred. Check out their social media and website to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Lead role and be ready to share specific examples of your past successes in incident management and service operations.
â¨Tip Number 3
Show off your soft skills! While technical skills are important, donât forget to highlight your communication and leadership abilities. Be prepared to discuss how you've effectively led teams or managed incidents in high-pressure situations, as this is key for the role at Edenred.
â¨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and gives you another chance to reiterate why youâre the perfect fit for the Shift Lead role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Shift & Incident Lead in Swindon
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Shift & Incident Lead role. Highlight your experience in IT Service Operations and any relevant skills like incident management or Jira Service Management. We want to see how you fit into our dynamic environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at Edenred. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively managed incidents or led teams in high-pressure situations. We love candidates who can demonstrate calmness and clarity when it matters most!
Apply Through Our Website: Don't forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen on joining the Edenred family!
How to prepare for a job interview at Edenred Finland Oy.
â¨Know Your Stuff
Make sure you brush up on your IT Service Operations knowledge, especially around incident management and tools like Jira Service Management. Familiarise yourself with the specific technologies mentioned in the job description, such as AppDynamics or SQL, so you can speak confidently about them.
â¨Showcase Your Leadership Skills
As a Shift Lead, you'll need to demonstrate your ability to lead under pressure. Prepare examples from your past experiences where you've successfully managed incidents or led a team through challenging situations. This will show that you can handle the fast-paced environment at Edenred.
â¨Communicate Clearly
Effective communication is key in this role. Practice explaining complex technical concepts in simple terms, as you'll be interacting with both technical and non-technical audiences. During the interview, aim for clarity and confidence in your responses.
â¨Emphasise Continuous Improvement
Edenred values innovation and improvement. Be ready to discuss how you've identified risks and opportunities for improvement in previous roles. Share specific examples of how you've contributed to enhancing service operations or processes.