At a Glance
- Tasks: Resolve complex technical incidents and ensure seamless service delivery.
- Company: Join Edenred, a global leader in innovative solutions.
- Benefits: Competitive salary, dynamic work environment, and growth opportunities.
- Other info: Be part of a supportive team that values your contributions.
- Why this job: Make a real impact in a fast-paced financial setting with cutting-edge technology.
- Qualifications: Strong problem-solving skills, SQL experience, and excellent communication.
The predicted salary is between 36000 - 60000 £ per year.
Ota askel eteenpäin ja anna Edenredin yllättää sinut. Toimitamme joka päivä innovatiivisia ratkaisuja, jotka parantavat miljoonien ihmisten elämää ja yhdistävät työntekijät, yritykset ja kauppiaat ympäri maailmaa. Tiedämme, että sinulla on sata tapaa kasvaa. Meillä voit laajentaa taitojasi monikulttuurisessa, haastavassa ja dynaamisessa ympäristössä.
Uskalla liittyä Edenrediin ja valmistaudu kukoistamaan globaalissa yrityksessä, joka tarjoaa sinulle loputtomasti mahdollisuuksia.
Edenredissä on kyse meritokratiasta. Tulet sellaisena kuin olet ja annat panoksesi. Edenred-konserni tunnustaa, rekrytoi ja kehittää kaikkia kykyjä ja erityispiirteitä. Olemme sitoutuneet estämään kaikenlaisen syrjinnän ja tarjoamaan kaikille hakijoillemme yhtäläiset mahdollisuudet sukupuolesta ja sukupuolen ilmaisusta, vammaisuudesta, alkuperästä, uskonnollisesta vakaumuksesta ja seksuaalisesta suuntautumisesta tai muista kriteereistä riippumatta.
What you’ll do
- Own and resolve complex technical incidents, focusing on root-cause identification to prevent recurrence.
- Act as a key SME during major incidents.
- Monitor systems proactively, identifying risks or disruptions before they impact service.
- Support remote system failovers and data centre activities.
- Create, maintain, and validate runbooks and knowledge articles.
- Coach and mentor junior and shift engineers to uplift capability across the team.
- Review and approve system and configuration changes.
- Work closely with internal teams, suppliers, and corporate clients to ensure smooth service delivery.
- Escalate recurring issues to Problem Management and contribute to long-term solutions.
What success looks like
- Strong client feedback and internal stakeholder trust.
- High SLA adherence and effective ticket management.
- Consistent ownership, accountability, and professional communication.
- Proactive contributions to process improvements, knowledge sharing, and team development.
- Positive engagement with new technologies, clients, and ways of working.
What you’ll bring
Essential skills
- Demonstrable problem-solving ability with strong ownership.
- SQL experience (complex query writing) and/or strong Linux capability.
- Experience diagnosing or defining complex technical solutions.
- Proven client relationship management skills.
- Fluent English and excellent communication skills.
Desirable experience
- AppDynamics, Jira/Service Desk, Confluence, OpsGenie.
- Java or Citrix exposure.
- Degree or equivalent in a technical/scientific discipline.
Who you are
You’re client-focused, detail-driven, and motivated by solving problems at their root. You stay calm under pressure, adapt quickly to changing priorities, and bring a positive, collaborative mindset. You’re someone colleagues naturally turn to—trusted, discreet, and supportive. You enjoy coaching others, sharing knowledge, and helping the team grow stronger together.
You’ll play a pivotal role in a fast-paced financial environment where your expertise directly protects service stability for global clients. You’ll work with modern technologies, be part of a supportive and ambitious team, and have the opportunity to influence how we evolve our Service Operations capability.
Apply now and Vibe with Us!
International Frontline Technical Support Engineer in Swindon employer: Edenred Finland Oy.
Edenred is an exceptional employer that fosters a dynamic and multicultural work environment in London, where employees can thrive and expand their skills. With a strong commitment to meritocracy, diversity, and equal opportunities, Edenred encourages personal and professional growth through innovative projects and cross-functional collaboration, making it an ideal place for those seeking meaningful and rewarding careers in the fintech sector.
StudySmarter Expert Advice🤫
We think this is how you could land International Frontline Technical Support Engineer in Swindon
✨Tip Number 1
Network like a pro! Reach out to current employees at Edenred or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common technical questions related to SQL and Linux. We all know that confidence is key, so the more you rehearse, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills during the interview. Share specific examples of how you've tackled complex issues in the past. This will demonstrate your ability to own and resolve incidents effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Edenred.
We think you need these skills to ace International Frontline Technical Support Engineer in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the International Frontline Technical Support Engineer role. Highlight relevant skills like SQL experience and problem-solving abilities that match what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our mission at Edenred. Keep it concise but impactful!
Showcase Your Technical Skills:Don’t forget to showcase your technical skills in your application. Mention any experience with Linux, AppDynamics, or Jira, as these are key to the role. We love seeing candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Edenred Finland Oy.
✨Know Your Tech Inside Out
As an International Frontline Technical Support Engineer, you'll need to demonstrate your technical prowess. Brush up on SQL and Linux skills, and be ready to discuss complex technical solutions you've tackled in the past. Prepare examples that showcase your problem-solving abilities.
✨Showcase Your Client Management Skills
This role requires strong client relationship management. Think of specific instances where you've successfully managed client expectations or resolved issues. Be prepared to explain how you build trust and maintain communication with clients during high-pressure situations.
✨Be Proactive About Process Improvements
Edenred values contributions to process improvements. Come armed with ideas on how you could enhance service delivery or streamline operations. Discuss any previous experiences where your proactive approach led to positive changes in your team or organisation.
✨Demonstrate Your Coaching Ability
Since mentoring junior engineers is part of the job, think about your coaching style. Prepare to share examples of how you've helped others grow their skills. Highlight your collaborative mindset and how you foster a supportive team environment.
