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For Companies At a Glance
- Tasks: Provide top-notch support for hardware, software, and user access in a fast-paced fintech environment.
- Company: Join Edenred PayTech, a dynamic and innovative company focused on improving lives globally.
- Benefits: Enjoy hybrid working, wellbeing support, and opportunities for professional growth.
- Why this job: Be part of a collaborative culture where your ideas and skills truly matter.
- Qualifications: Experience in desktop support with strong knowledge of Windows and O365.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
The predicted salary is between 30000 - 35000 £ per year.
Edenred PayTech is looking for a proactive and customer‑focused Desktop Support Engineer to join our Technology Operations team. This is a great opportunity for someone who enjoys solving problems, supporting colleagues, and keeping systems running smoothly in a fast‑paced, regulated fintech environment.
What you’ll be doing
- Deliver first‑ and second‑line support across hardware, software, and user access
- Troubleshoot Windows, O365, networking, and device issues with confidence
- Manage laptop builds, imaging, and device lifecycle tasks
- Support onboarding and offboarding including account setup and equipment provisioning
- Maintain accurate asset records and documentation
- Collaborate with wider IT teams to escalate issues and support project delivery
- Champion great customer service and help drive continuous improvement
What you’ll bring
- Experience in a desktop or service desk support role
- Strong knowledge of Windows 10/11, O365, Active Directory, and basic networking
- Confidence supporting hardware, peripherals, and mobile devices
- Ability to prioritise and manage multiple tickets in a busy environment
- A customer‑first mindset with excellent communication skills
- Experience in a regulated or corporate environment is beneficial
Why Edenred PayTech
- Hybrid working model with a Swindon office base
- Inclusive, collaborative culture where your ideas matter
- Opportunities to grow your technical skills and contribute to wider IT initiatives
- Access to Edenred benefits including wellbeing support, perks, and more
If you’re a motivated Desktop Support Engineer who enjoys helping people and solving problems, we’d love to hear from you.
Desktop Support Engineer in Swindon employer: Edenred Finland Oy.
Contact Detail:
Edenred Finland Oy. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Desktop Support Engineer role at Edenred. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Windows 10/11, O365, and basic networking. Practice common interview questions and think about how you can showcase your problem-solving skills and customer-first mindset.
✨Tip Number 3
Show off your passion for tech! When you get the chance to chat with potential employers, share your enthusiasm for helping others and keeping systems running smoothly. It’s all about that proactive attitude that Edenred values!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Edenred team and contributing to our awesome culture.
We think you need these skills to ace Desktop Support Engineer in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Windows, O365, and any customer service skills you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for tech support and how you’ve tackled challenges in the past. Let us know why you’re excited about joining Edenred PayTech and how you fit into our culture.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've solved technical issues or improved processes. We love candidates who can think on their feet and provide great customer service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Edenred Finland Oy.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, O365, and basic networking. Be ready to discuss how you've tackled troubleshooting in the past, as this will show your confidence and expertise.
✨Show Off Your Customer Service Skills
Edenred values a customer-first mindset, so prepare examples of how you've provided excellent support in previous roles. Think about specific situations where you went above and beyond to help a colleague or resolve an issue.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Practice articulating your thought process when troubleshooting issues, as this will demonstrate your analytical skills and ability to work under pressure.
✨Highlight Your Teamwork Experience
Collaboration is key in this role, so be prepared to discuss how you've worked with IT teams in the past. Share examples of successful projects or initiatives where you contributed to a team effort, showcasing your ability to communicate and work well with others.
