At a Glance
- Tasks: Provide rapid technical support and ensure system stability in a dynamic, 24/7 environment.
- Company: Join Edenred, a global leader in innovative prepaid solutions.
- Benefits: Enjoy competitive pay, hybrid work, generous leave, and wellness programmes.
- Other info: Diverse and inclusive workplace with endless growth opportunities.
- Why this job: Make a real impact while developing your skills in a multicultural team.
- Qualifications: Proficiency in SQL or Unix, strong problem-solving and communication skills.
The predicted salary is between 30000 - 36000 £ per year.
Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
International Frontline Technical Support Engineer
Salary - Basic pay up to £30,000; total compensation up to £36,000 including shift allowance
Swindon/London - Hybrid
The International Frontline Technical Support Engineer plays a key role within the 24/7 Service Operations function, providing rapid technical response, advanced system monitoring, and first‑line restoration of service to ensure the stability and availability of all Pay Tech systems.
The role delivers high‑quality technical support across incidents, alerts, and service requests, working within strict SLA timelines to minimise downtime and ensure seamless BAU operations.
Acting as the first escalation point for live service issues, the engineer supports Major Incident Management activities, investigates and diagnoses issues to root cause level where possible, and works closely with Problem Management to prevent reoccurrence.
This role requires working on a shift pattern that operates 24/7.
What you will be doing
- Respond rapidly to system alerts and support tickets, minimising downtime and restoring services within agreed SLAs.
- Manage incidents through to resolution, taking ownership of complex technical issues and ensuring a positive client experience.
- Lead and support Major Incident Management activities, coordinating communications, tracking actions, and facilitating timely resolution.
- Implement system changes in accordance with Change Management procedures, ensuring compliance and reducing operational risk.
- Conduct root cause investigations into recurring incidents, identifying trends and recommending preventative solutions.
- Maintain accurate ticket records and audit trails, ensuring clear communication and visibility for clients and stakeholders.
- Proactively monitor system performance and service health, identifying potential issues before they impact users.
- Escalate recurring problems to Problem Management teams, contributing to long-term service stability and continuous improvement.
- Collaborate with internal technical teams and stakeholders to resolve service disruptions and improve operational efficiency.
- Support continuous service improvement initiatives through process optimisation, performance analysis, and service enhancement recommendations.
What you will bring
Essential
- A problem-solver's mindset with a strong sense of ownership
- Proficiency in SQL (complex queries) and/or Unix (command-line competence)
- Strong communication and client relationship skills
- Solid Microsoft Office skills
Desirable
- Experience with tools like App Dynamics, Jira, Confluence, Ops Genie, Citrix
- A degree in Computer Science or a related field
Why Edenred Pay Tech?
We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.
As an Edenred Pay Tech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.
What you will get
- 25 days annual leave plus Bank Holidays
- Hybrid working environment (min. 3 days per week in the office)
- Pension Scheme - employer 6% with minimum employee contribution 3%
- Discretionary bonus scheme based on company and personal performance
- Medical & international travel cover (leisure and action sports)
- Life insurance (4x salary)
- Wellbeing Employee Assistance Program (extended access to family members)
- Holiday trading scheme
- Season ticket loan
- Cycle to Work scheme
- Employee discount shopping platform
- Employee referral bonus scheme
- Digital learning platform
- Complimentary fruit and other 'in office' snacks & refreshments
- Volunteering programme
- Social events
Diversity
Edenred Pay Tech are proud to be an equal opportunity employer.
We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any ot
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International Frontline Technical Support Engineer employer: edenpeople
Edenred is an exceptional employer that fosters a vibrant and inclusive work culture, offering a hybrid working environment in the dynamic cities of Swindon and London. With a strong commitment to employee growth, you will have access to extensive learning opportunities, a generous benefits package including a discretionary bonus scheme, and a focus on meritocracy that values your unique contributions. Join us to thrive in a global company where innovation meets meaningful impact, and every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land International Frontline Technical Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what edenpeople values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges edenpeople might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at edenpeople!
✨Direct Apply to edenpeople
Let's not forget to apply directly through the edenpeople website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace International Frontline Technical Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at edenpeople.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at edenpeople. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at edenpeople
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
