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- Tasks: Provide top-notch hardware and software support while managing support tickets.
- Company: Dynamic tech service provider in Bournemouth with a focus on innovation.
- Benefits: Full-time role with opportunities for skill development and career growth.
- Why this job: Join a vibrant team and enhance your tech skills in a supportive environment.
- Qualifications: 2 years of deskside support experience and knowledge of O365 and SCCM.
- Other info: Great chance to grow your career in a fast-paced tech setting.
The predicted salary is between 30000 - 42000 £ per year.
A dynamic technology service provider in Bournemouth seeks a Desktop Support Engineer to provide comprehensive hardware, software, and infrastructure support. The ideal candidate will have at least 2 years' deskside support experience, skills in O365 and SCCM, and a customer-focused attitude.
Responsibilities include:
- Managing support tickets
- Maintaining technical documentation
- Supporting major incident management
This full-time position offers opportunities for skill development and career growth.
2nd Line Desktop Support Engineer – Bournemouth employer: Edenhale
Contact Detail:
Edenhale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Desktop Support Engineer – Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in desktop support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your O365 and SCCM skills. We all know that technical questions can pop up, so make sure you can showcase your expertise confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Desktop Support Engineer – Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2+ years of deskside support experience and your skills in O365 and SCCM. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your customer-focused attitude and explain why you’re excited about joining our dynamic team in Bournemouth. Let us know how you can contribute to our success!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've managed support tickets or handled major incidents in the past. We love candidates who can demonstrate their ability to think on their feet and resolve issues efficiently.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Edenhale
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of O365 and SCCM. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting techniques you've employed. This will show that you're not just familiar with the software but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role requires a customer-focused attitude, think of examples where you've gone above and beyond for a user. Prepare to share specific stories that highlight your ability to manage support tickets effectively and maintain a positive experience for users.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common incidents or technical issues. This will demonstrate your problem-solving skills and your approach to major incident management, which is crucial for the role.
✨Prepare Your Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, opportunities for skill development, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
