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- Tasks: Manage Social Housing Property claims from start to finish with empathy and efficiency.
- Company: Join a supportive team dedicated to helping vulnerable customers in the housing sector.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in handling Property Claims and strong communication skills are essential.
- Other info: Fast-paced role with a focus on teamwork and stakeholder engagement.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dedicated and experienced Claims Handler to manage a caseload of Social Housing Property claims. The ideal candidate will have experience handling Property Claims, with Social Housing Claims experience being advantageous. This role requires strong stakeholder management skills, the ability to support vulnerable customers and manage complaints effectively, and excellent organisational and communication abilities.
Responsibilities
- Claims Management – Manage a portfolio of Social Housing Property claims from initial notification through to settlement, ensuring accurate and timely handling.
- Stakeholder Engagement – Build and maintain effective working relationships with brokers, managing agents, contractors, and other relevant parties, balancing differing needs and expectations.
- Customer Service – Handle complaints professionally and provide empathetic support to vulnerable customers.
- Communication – Confidently manage both inbound and outbound telephone communications, delivering clear and concise information.
- Organisation – Effectively prioritise and manage workload within a fast-paced environment.
- Documentation – Maintain accurate and comprehensive claim records and associated documentation.
- Systems Use – Utilise Microsoft Office applications and internal claims management systems efficiently.
Personal Attributes
- Empathetic and patient, particularly when supporting vulnerable customers.
- Proactive and capable of working independently.
- Strong analytical and problem-solving skills with keen attention to detail.
- Adaptable and able to manage multiple priorities simultaneously.
Qualifications & Experience
- Proven experience handling Property Claims.
- Experience with Social Housing Claims is desirable.
- Strong stakeholder and relationship management skills.
- Demonstrated ability to manage complaints and support vulnerable customers.
- Excellent organisational skills with the ability to prioritise effectively.
- Confidence in managing inbound and outbound telephone calls.
- Comfortable working in a fast-paced environment.
- Strong written communication skills.
- Proficiency in Microsoft Office and claims management systems.
Property Claims Handler in Warrington employer: Edenbrook
Contact Detail:
Edenbrook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Handler in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the property claims sector and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Property Claims Handler roles and practice your responses. We want you to showcase your experience with social housing claims and your ability to handle complaints with empathy.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace Property Claims Handler in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Property Claims, especially in Social Housing. We want to see how your skills match what we're looking for, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly and concisely. We appreciate well-structured applications that are easy to read!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Edenbrook
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Property Claims, especially in the context of Social Housing. Familiarise yourself with common issues and resolutions, as well as any recent changes in regulations that might affect claims handling.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully managed relationships with brokers, contractors, or managing agents in the past. Think about specific situations where you balanced differing needs and expectations, and be ready to discuss these during the interview.
✨Empathy is Key
Since you'll be supporting vulnerable customers, it's crucial to demonstrate your empathetic approach. Prepare to share experiences where you've handled complaints or difficult situations with patience and understanding, highlighting your ability to provide excellent customer service.
✨Organise Your Thoughts
In a fast-paced environment, organisation is everything. Before the interview, think about how you prioritise tasks and manage your workload. Be ready to discuss your strategies for staying organised and ensuring timely claim handling, as this will show your potential employer that you can thrive under pressure.