At a Glance
- Tasks: Lead the development of customer outcomes framework and ensure fair value in underwriting operations.
- Company: Leading specialty insurer in the Lloyd's market with a focus on customer satisfaction.
- Benefits: Competitive salary, professional development opportunities, and a dynamic work environment.
- Other info: Opportunity to work closely with key stakeholders and enhance your career in the insurance sector.
- Why this job: Make a real difference in customer outcomes while working in a reputable insurance firm.
- Qualifications: Strong understanding of FCA Conduct rules and relevant compliance experience.
The predicted salary is between 60000 - 80000 £ per year.
Conduct Manager opportunity with a leading specialty insurer in the Lloyd's market, responsible for embedding the customer outcomes framework across underwriting operations. The role oversees product governance, delegated authority and open market business to ensure fair value and positive customer outcomes in line with FCA Consumer Duty and global regulatory expectations, supported by the development of meaningful management information and reporting.
Key Responsibilities:
- Lead the development and ongoing enhancement of the customer outcomes framework, embedding Consumer Duty principles across product design, distribution, monitoring and governance.
- Ensure customer outcomes are considered throughout the product lifecycle, including target market assessment, fair value reviews and product governance activities.
- Provide oversight and challenge to underwriting teams, Coverholders and Delegated Claims Administrators to identify, assess and mitigate customer outcome risks.
- Embed customer outcome considerations within delegated authority onboarding, renewal and oversight processes, working closely with key stakeholders across the business.
- Develop and enhance management information and reporting to monitor customer outcomes, identify trends and support governance committee oversight.
- Act as a trusted advisor to stakeholders, providing practical guidance on customer outcomes, Consumer Duty and global conduct risk requirements.
Key Skills and Experience:
- Strong understanding of FCA Conduct rules, Lloyd’s Principles, Consumer Duty, and global equivalents.
- Relevant compliance experience with a key focus on customer outcomes/ conduct risk.
Conduct Manager in Slough employer: Edenbrook
As a leading specialty insurer in the Lloyd's market, we pride ourselves on fostering a dynamic work culture that prioritises employee development and meaningful contributions to customer outcomes. Our commitment to compliance and ethical practices not only ensures a rewarding career path for our Conduct Managers but also empowers them to make a real difference in the industry. With a focus on collaboration and innovation, we offer unique opportunities for growth and a supportive environment that values every team member's input.
StudySmarter Expert Advice🤫
We think this is how you could land Conduct Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or attend relevant events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer outcomes and FCA Conduct rules. We want you to shine and show them you’re the perfect fit!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to conduct risk and customer outcomes. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Conduct Manager in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with customer outcomes and conduct risk. We want to see how your skills align with the role of Conduct Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Knowledge:Demonstrate your understanding of FCA Conduct rules and Consumer Duty in your application. We’re looking for candidates who can articulate these concepts clearly, so feel free to include examples of how you've applied this knowledge in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the Conduct Manager position!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Edenbrook
✨Know Your Stuff
Make sure you brush up on FCA Conduct rules and Consumer Duty principles. Understand how they apply to the role of a Conduct Manager, especially in the context of product governance and customer outcomes. This knowledge will help you answer questions confidently and show that you're serious about the position.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully embedded customer outcome frameworks or conducted fair value reviews. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see your impact.
✨Engage with Stakeholders
Think about how you would approach working with underwriting teams and other stakeholders. Be ready to discuss how you would provide oversight and challenge to ensure customer outcomes are met. This shows that you can collaborate effectively and act as a trusted advisor.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer outcomes and how they measure success. This not only demonstrates your interest in the role but also gives you a chance to assess if the company aligns with your values and expectations.
