At a Glance
- Tasks: Handle and assess casualty claims, ensuring prompt and fair resolution.
- Company: Join a leading insurance firm with a focus on integrity and customer service.
- Benefits: Competitive salary, professional development, and mentoring from experienced handlers.
- Other info: Dynamic team environment with opportunities for career progression.
- Why this job: Make a real difference in people's lives by managing important claims.
- Qualifications: Experience in casualty claims and a desire to learn more about insurance.
The predicted salary is between 30000 - 40000 £ per year.
As a Casualty Claims handler you will be responsible for handling claims that occur out of our Casualty classes including General Liability, Life Science and Environmental. You will be expected to ensure the proper servicing and settlement of claims within your designated authority. Working in partnership with Senior handlers / Claims Management whilst at all times maintaining the highest standard of technical file handling and customer service.
Reporting Relationships
- Reports directly to Core Claims Manager.
- Claims oversight from Major Loss Claims Manager and Deputy Head of Claims.
- Works in close co-operation with team colleagues.
Job Responsibilities & Competence
- Manage, assess and adjust assigned claims, ensuring that coverage is accurately assessed, and file reserving is correctly set / maintained.
- Proactively manage claim files ensuring all documentation is correctly filed and claims are regularly updated, diarised and managed proactively.
- Ensure that claims are handled promptly, fairly and with integrity in accordance with The Business claims management guidelines.
- Work closely with claims management and other team members as required on individual claims.
- Receive mentoring and coaching from experienced senior claims handlers / claims management.
- Maintain the highest standards of communication with claims management and underwriting to ensure that information on significant claims and claims trends is shared expeditiously.
- Ensure that large loss information is shared promptly and that large loss reports are issued appropriately.
- Liaise with other departments as appropriate including but not limited to Underwriting; Finance; Actuaries and Reinsurance.
- Attend market claim meetings as required.
- Liaise with other Hartford offices as required.
- Assist with reinsurance issues as required.
- Ensure compliance with Lloyds minimum standards and all regulatory and statutory requirements relating to claims handling, in particular TCF.
Qualifications and Capabilities
- Relevant Casualty claims handling experience.
- Working Knowledge of ECF.
- Willingness to continue to develop knowledge of Insurance and related issues through formal and informal learning / exams.
- Ability to prioritise and organise workload and meeting deadlines.
- Ability to develop and sustain relationships with internal and external customers.
- Working knowledge of general insurance and its underlying principles.
- Knowledge of FCA / PRA and Lloyd’s rules and guidelines.
- Progression to CII qualifications desired.
Claims Handler - Casualty in Slough employer: Edenbrook
As a Claims Handler in our dynamic team, you will thrive in a supportive environment that prioritises professional development and collaboration. Our commitment to employee growth is reflected in our mentoring programmes and opportunities for further qualifications, ensuring you can advance your career while delivering exceptional service in the heart of the insurance industry. Join us and be part of a culture that values integrity, teamwork, and excellence in claims management.
