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- Tasks: Manage complex claims, ensure compliance, and deliver top-notch customer service.
- Company: Join a rapidly growing specialty insurer making waves in the industry.
- Benefits: Enjoy opportunities for personal development and innovative projects.
- Why this job: Be part of a dynamic team, influence business growth, and enhance your skills.
- Qualifications: Experience in Energy claims is essential; ACII accreditation is a plus.
- Other info: Lead strategy for high-value claims and mentor junior team members.
The predicted salary is between 48000 - 72000 £ per year.
Edenbrook are working with a rapidly growing specialty insurer on a Claims Adjuster opportunity.
Responsibilities include but are not limited to:
- Manage claims and regulatory requirements, escalating claims for strategy or reserving input and ensuring compliance with KPIs.
- Deliver a customer-focused approach with quick service and clear communication with brokers and (re)insureds.
- Provide quality narratives on key claims and developments, escalating them appropriately for management inclusion in monthly/quarterly reports.
- Collaborate with underwriting, brokers, and the Actuarial/Outwards Reinsurance teams, sharing claims feedback and information on new developments.
- Support business development by attending client meetings, presenting on relevant topics, and participating in conferences.
- Contribute to achieving the Claims Business Plan's metrics, identify team improvements, and provide feedback to the Claims Manager.
- Ensure customers are treated fairly, report complaints promptly, and flag conflicts of interest as needed.
- Lead claims across all business classes, attend underwriting meetings, and build relationships with key stakeholders.
- Assist the Claims Manager with ad hoc projects, offering innovative ideas to support team and business development.
The ideal candidate:
- Lead strategy for complex/high-value claims and act as a point of contact for underwriters.
- Analyse trends and segment the portfolio to identify profitable areas and those needing remedial action. Monitor and ensure compliance with KPIs.
- Analyse data to enhance underwriting capabilities, working with actuarial, underwriting, and claims teams to address key issues.
- Assist underwriters in developing policy language and proposing wording amendments.
- Consistently produce high-quality work, overcoming challenges efficiently and demonstrating strong organisational skills.
- Take ownership of personal development, help others succeed, and promote inclusive behaviours.
- Understand customer needs, act on feedback, and build relationships with underwriters, brokers, and legal providers.
- Understand how claims actions impact overall company performance within the business plan.
- Train junior team members, providing insights on specific claims and helping develop their skills.
- Knowledge of Renewables claims preferred, but a background in Energy is required.
- Achieve or work towards ACII accreditation.
Senior Claims Adjuster - Liability, Terrorism & Energy employer: Edenbrook
Contact Detail:
Edenbrook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Adjuster - Liability, Terrorism & Energy
✨Tip Number 1
Familiarize yourself with the latest trends in liability, terrorism, and energy claims. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the insurance industry, especially those involved in claims adjusting. Attend relevant conferences and seminars to build relationships and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed complex claims or improved processes in previous roles. Highlighting your problem-solving skills and ability to work collaboratively with underwriters and brokers will be crucial.
✨Tip Number 4
Showcase your understanding of compliance and regulatory requirements in your discussions. Being able to articulate how you ensure adherence to KPIs and manage customer complaints will set you apart as a candidate who prioritizes quality service.
We think you need these skills to ace Senior Claims Adjuster - Liability, Terrorism & Energy
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Claims Adjuster position. Tailor your application to highlight relevant experience in managing claims, compliance with KPIs, and customer-focused service.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with complex claims, regulatory requirements, and collaboration with underwriting and actuarial teams. Use specific examples to demonstrate your ability to analyze trends and improve processes.
Showcase Communication Skills: Since clear communication with brokers and (re)insureds is crucial, provide examples of how you've effectively communicated in previous roles. Mention any experience in presenting at client meetings or participating in conferences.
Demonstrate Leadership and Development: Mention any experience you have in training junior team members or leading projects. Highlight your commitment to personal development and how you can contribute to the team's success and business growth.
How to prepare for a job interview at Edenbrook
✨Showcase Your Analytical Skills
As a Senior Claims Adjuster, you'll need to analyze trends and segment portfolios. Be prepared to discuss specific examples of how you've successfully identified profitable areas or addressed issues in previous roles.
✨Demonstrate Customer Focus
Highlight your experience in delivering a customer-focused approach. Share instances where you provided quick service and clear communication with brokers and insureds, ensuring that customer needs were met effectively.
✨Prepare for Collaboration
Collaboration is key in this role. Be ready to talk about how you've worked with underwriting, actuarial, and reinsurance teams in the past. Discuss how you shared feedback and information to improve overall claims processes.
✨Emphasize Leadership and Training Experience
Since you'll be training junior team members, share your experiences in mentoring or leading teams. Discuss how you've helped others succeed and promoted inclusive behaviors within your previous workplaces.
