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- Tasks: Lead and inspire teams to deliver top-notch customer service and financial performance.
- Company: Dynamic financial services company focused on innovation and operational excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Why this job: Make a real impact by driving change and enhancing customer experiences.
- Qualifications: Experience in leading large teams and strong motor claims knowledge required.
- Other info: Join a fast-paced environment with opportunities for growth and collaboration.
The predicted salary is between 48000 - 72000 £ per year.
Claims Operations Leader to drive market-leading customer service and financial performance across the entire notification journey—covering both online and offline channels, including Third Party Intervention. As a leader, they’ll be required to stay ahead of market trends, introduce new working methods, and unlock the full potential of our Teesside claims operation—an essential stage in the claim lifecycle. They’ll drive operational excellence, enhance customer experiences, and make a tangible contribution to our business growth.
Role responsibilities
- Lead and inspire the Notification and Third-Party Intervention teams (approximately 90 FTE) to deliver excellent customer outcomes and robust financial results.
- Drive change management and execute key indemnity initiatives valued at £30m annually.
- Collaborate with stakeholders to enhance our online offerings, increasing demand through a seamless electronic notification journey.
- Achieve exceptional commercial results by growing non-risk income, reducing indemnity spend, and minimising leakage.
- Foster a high-performance, inclusive culture that promotes positive engagement and continuous development.
Requirements
- Prior experience leading large teams within financial services essential.
- Strong Motor Claims experience; prior leadership of a motor claims operation preferred.
- Demonstrated ability to manage budgets and support financial targets.
- Experience supporting and delivering successful change initiatives.
- Excellent stakeholder engagement and collaboration within large, dynamic teams.
- Strategic leadership with strong commercial acumen, capable of driving innovation, change, and operational excellence.
- Exceptional communication, influencing, and stakeholder management skills to build collaborative relationships at all levels.
- Data-informed decision-making, with resilience and adaptability to thrive in a dynamic, fast-paced environment.
Claims Operations Manager in Middlesbrough employer: Edenbrook
Contact Detail:
Edenbrook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operations Manager in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in claims operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its market trends. Show them you’re not just another candidate; you’re someone who understands their business and can drive operational excellence.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams, managed budgets, and driven change initiatives. This will help you stand out as a strategic leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Operations Manager in Middlesbrough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Claims Operations Manager. Highlight your experience in leading large teams and driving operational excellence, as these are key for us. Use specific examples that showcase your achievements in financial services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about enhancing customer experiences and how you’ve successfully managed change initiatives in the past. Keep it engaging and relevant to the job description.
Showcase Your Leadership Skills: We want to see how you lead and inspire teams! Include examples of how you've fostered a high-performance culture and achieved exceptional results. This will help us understand your strategic leadership style and commercial acumen.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Edenbrook
✨Know Your Numbers
As a Claims Operations Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics related to claims management, such as indemnity spend and non-risk income. Be ready to discuss how you've managed budgets in the past and how you can contribute to achieving those £30m annual initiatives.
✨Showcase Your Leadership Style
You'll be leading a large team, so it's crucial to convey your leadership approach. Prepare examples of how you've inspired teams in previous roles, especially in high-pressure environments. Highlight any successful change initiatives you've led and how they improved customer outcomes or operational efficiency.
✨Engage with Stakeholders
Stakeholder engagement is key in this role. Think about times when you've collaborated with different teams or departments to achieve a common goal. Be prepared to discuss how you build relationships and influence others, especially in dynamic settings where collaboration is essential.
✨Stay Ahead of Market Trends
Demonstrating your knowledge of market trends in the claims sector will set you apart. Research current challenges and innovations in the industry, particularly around online offerings and customer service. Be ready to share your insights on how these trends could impact the role and how you would leverage them to drive operational excellence.