Major Loss Adjuster - Financial Lines (City Of London)

An exciting opportunity reporting into the Head of Financial Lines Claims, the successful candidate will need to be ready to take on key responsibilities within a world-class claims function.

How you will create an impact

• Focused on Financial Lines PI, D&O, and Commercial D&O, you will be responsible for a portfolio of high value, complex claims from coverage inquiry through legal liability assessment and quantum analysis to timely and accurate resolution.

• Your goal will be timely, accurate, and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense – you will actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling.

• You will communicate regularly with internal and external stakeholders in your role as our technical claims expert and thought leader.

• As a senior member of the team, you will act as a deputy for the Team Manager, and will provide training, and be a technical referral point for colleagues.

• You will also contribute to continuous improvement in Claims by supporting Quality Assurance / Regional Audit processes, ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders.

What you’ll need to succeed

• Advanced knowledge of legal / regulatory and litigation / procedural requirements for Financial Lines

• Experience in negotiation, mediation, arbitration, and ADR skills on higher value complex claims.

• Policy language skills enabling accurate and consistent policy wording interpretation.

• A track record of following up effectively on recommendations from technical claims audits and continuous file handling improvement.

• The ability to influence claims and non-claims stakeholders to effectively direct claims strategy.

• The ability to assist with technical training to the team’s claim handlers as required.