At a Glance
- Tasks: Lead the development of customer outcomes framework and ensure fair value in underwriting operations.
- Company: Leading specialty insurer in the Lloyd's market with a focus on customer satisfaction.
- Benefits: Competitive salary, professional development opportunities, and a supportive work environment.
- Other info: Join a team dedicated to enhancing customer experiences and driving positive change.
- Why this job: Make a real impact on customer outcomes while working in a dynamic insurance sector.
- Qualifications: Strong understanding of FCA Conduct rules and relevant compliance experience.
The predicted salary is between 66150 - 80850 £ per year.
Senior Conduct Manager opportunity with a leading specialty insurer in the Lloyd's market.
You will be responsible for embedding and continuously enhancing the customer outcomes framework across underwriting operations.
The role oversees product governance, delegated authority and open market business to ensure fair value and positive customer outcomes in line with FCA Consumer Duty and global regulatory expectations, supported by the development of meaningful management information and reporting.
Key Responsibilities
- Lead the development and ongoing enhancement of the customer outcomes framework, embedding Consumer Duty principles across product design, distribution, monitoring and governance.
- Ensure customer outcomes are considered throughout the product lifecycle, including target market assessment, fair value reviews and product governance activities.
- Provide oversight and challenge to underwriting teams, Coverholders and Delegated Claims Administrators to identify, assess and mitigate customer outcome risks.
- Embed customer outcome considerations within delegated authority onboarding, renewal and oversight processes, working closely with key stakeholders across the business.
- Develop and enhance management information and reporting to monitor customer outcomes, identify trends and support governance committee oversight.
- Act as a trusted advisor to stakeholders, providing practical guidance on customer outcomes, Consumer Duty and global conduct risk requirements.
Key Skills and Experience
- Strong understanding of FCA Conduct rules, Lloyd’s Principles, Consumer Duty, and global equivalents.
- Relevant compliance experience with a key focus on customer outcomes/ conduct risk.
Senior Conduct Manager in London employer: Edenbrook
Edenbrook is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals in the financial reporting sector. With a strong commitment to employee development, we offer numerous growth opportunities and support for continuous learning, all while working in a dynamic environment that values integrity and excellence. Located in a vibrant area, our team enjoys a balanced work-life experience alongside competitive benefits tailored to enhance both personal and professional well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Conduct Manager in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Edenbrook). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Edenbrook. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Conduct Manager in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Edenbrook.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Edenbrook. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Edenbrook
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Edenbrook to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Edenbrook, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Edenbrook's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
