At a Glance
- Tasks: Lead the development of customer outcomes framework and ensure fair value in underwriting operations.
- Company: Leading specialty insurer in the Lloyd's market with a focus on customer satisfaction.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for career advancement.
- Why this job: Make a real impact on customer outcomes and shape the future of insurance.
- Qualifications: Strong understanding of FCA Conduct rules and relevant compliance experience.
The predicted salary is between 60000 - 80000 £ per year.
Conduct Manager opportunity with a leading specialty insurer in the Lloyd's market, responsible for embedding the customer outcomes framework across underwriting operations. The role oversees product governance, delegated authority and open market business to ensure fair value and positive customer outcomes in line with FCA Consumer Duty and global regulatory expectations, supported by the development of meaningful management information and reporting.
Key Responsibilities:
- Lead the development and ongoing enhancement of the customer outcomes framework, embedding Consumer Duty principles across product design, distribution, monitoring and governance.
- Ensure customer outcomes are considered throughout the product lifecycle, including target market assessment, fair value reviews and product governance activities.
- Provide oversight and challenge to underwriting teams, Coverholders and Delegated Claims Administrators to identify, assess and mitigate customer outcome risks.
- Embed customer outcome considerations within delegated authority onboarding, renewal and oversight processes, working closely with key stakeholders across the business.
- Develop and enhance management information and reporting to monitor customer outcomes, identify trends and support governance committee oversight.
- Act as a trusted advisor to stakeholders, providing practical guidance on customer outcomes, Consumer Duty and global conduct risk requirements.
Key Skills and Experience:
- Strong understanding of FCA Conduct rules, Lloyd's Principles, Consumer Duty, and global equivalents.
- Relevant compliance experience with a key focus on customer outcomes/ conduct risk.
Conduct Manager in London employer: Edenbrook
As a leading specialty insurer in the Lloyd's market, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. Our commitment to embedding customer outcomes within our operations not only ensures compliance with FCA regulations but also empowers our team members to make a meaningful impact in their roles. With a focus on collaboration and innovation, we offer unique opportunities for professional advancement in a supportive environment located at the heart of London's financial district.
StudySmarter Expert Advice🤫
We think this is how you could land Conduct Manager in London
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or attend relevant events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer outcomes and FCA regulations. We want you to show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to conduct risk and customer outcomes. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Conduct Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Conduct Manager role. Highlight your experience with customer outcomes, FCA Conduct rules, and any relevant compliance work. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about embedding customer outcomes in underwriting operations. Share specific examples of how you've done this in the past, and let us know why you want to join our team.
Showcase Your Understanding of Regulations:Since this role involves a strong understanding of FCA Conduct rules and global equivalents, make sure to mention any relevant qualifications or experiences. We love candidates who can demonstrate their knowledge and how it applies to the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join us at StudySmarter!
How to prepare for a job interview at Edenbrook
✨Know Your Stuff
Make sure you brush up on FCA Conduct rules and Consumer Duty principles. Familiarise yourself with how these apply to product governance and customer outcomes, as this will show your potential employer that you're serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully embedded customer outcome frameworks or improved product governance. This will help demonstrate your hands-on experience and how you can add value to their team.
✨Ask Smart Questions
Come prepared with insightful questions about their current practices in customer outcomes and how they measure success. This not only shows your interest but also gives you a chance to assess if their values align with yours.
✨Be a Team Player
Highlight your ability to collaborate with various stakeholders, like underwriting teams and Coverholders. Discuss how you've worked with others to identify and mitigate risks in the past, as teamwork is crucial for this role.
