Claims Adjuster (Tech, Media & IP)

An exciting opportunity has arisen for a Claims Adjuster specialising in Technology, Media and Intellectual Property to join a growing specialist insurance business.

The successful candidate will manage a portfolio of complex and often unique claims, assessing coverage, investigating liability and negotiating settlements across a range of technology-related, media and intellectual property exposures.

This role would suit an experienced Claims Adjuster with a background in Financial Lines, Professional Indemnity, Cyber, Media Liability or Technology claims, who is interested in working with emerging risks and evolving insurance products.

Key Responsibilities

• Manage claims from initial notification through to resolution, ensuring effective and timely handling throughout the claims lifecycle.
• Assess policy coverage, liability and quantum across Technology, Media and Intellectual Property-related claims.
• Investigate allegations of intellectual property infringement, including copyright, trademark, patent and trade secret disputes, where covered by the relevant policy.
• Handle media-related claims involving defamation, copyright infringement, content disputes and other media liability exposures.
• Assess technology-related claims involving software, digital services, technology products and associated professional services.
• Review policy wordings, endorsements and exclusions to determine coverage and identify potential issues.
• Establish and maintain appropriate reserves, reviewing these regularly as claims develop.
• Instruct and manage external solicitors, counsel, forensic specialists and other experts where required.
• Negotiate settlements and work towards commercially appropriate outcomes while managing claims costs.
• Liaise closely with Underwriting teams to provide claims insights, identify emerging trends and support continuous improvements to policy wordings.
• Maintain accurate claims records and ensure compliance with internal procedures, delegated authorities and relevant regulatory requirements.
• Build effective relationships with brokers, policyholders, legal representatives and other stakeholders throughout the claims process.
• Monitor emerging risks and developments across technology, media and intellectual property, assessing their potential impact on claims.

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