Claims Adjuster - Financial Lines (City Of London)

An exciting opportunity to further strengthen the claims team and to ensure to continue delivering high-quality claims service to policyholders, brokers, underwriters and capacity providers.

The successful candidate will be responsible for managing a portfolio of complex claims, focusing on Directors & Officers (D&O), Employment Practices Liability (EPL), Financial Institutions (FI), and Warranty & Indemnity (W&I) risks. Jurisdictional knowledge across regions such as the US, Canada, Australia, Israel, the UK, and Europe is beneficial.

This role works cross-functionally with colleagues in Claims, Underwriting, Finance, IT, and Product Development, and involves compliance with all relevant legal and regulatory standards.

Key Responsibilities

• Proactively manage claims from first notification through to resolution, including coverage, liability, and quantum analysis
• Ensure adherence to internal claims handling guidelines, SLAs, and regulatory frameworks (e.g. FCA, Lloyd’s)
• Maintain strong relationships with policyholders, brokers, and capacity providers
• Accurately reserve and pursue third-party recoveries where applicable
• Monitor legal deadlines and ensure timely responses to claims queries and litigation
• Collaborate with external legal and adjusting service providers
• Perform general administrative tasks including file management, reporting, and payment requests
• Contribute feedback to underwriting and product teams on claims trends and policy development
• Escalate any significant issues to the appropriate team leaders or claims management