Senior Loyalty Performance Manager in City of London
Senior Loyalty Performance Manager

Senior Loyalty Performance Manager in City of London

City of London Full-Time 60000 - 80000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead performance analysis and deliver insights for underwriting strategy and profitability.
  • Company: Join a leading Lloyd’s Insurer with a high-performing team.
  • Benefits: Competitive salary, professional development, and opportunities for mentorship.
  • Other info: Collaborative environment with opportunities for career growth and process innovation.
  • Why this job: Make a real impact on underwriting performance and strategic decision-making.
  • Qualifications: Experience in underwriting performance and strong analytical skills required.

The predicted salary is between 60000 - 80000 £ per year.

We are partnering with a leading Lloyd’s Insurer in the search for an experienced Underwriting Performance Manager to join a high-performing underwriting management and portfolio function.

  • Lead the performance analysis of a portfolio of MGA and delegated authority arrangements across multiple lines of business.
  • Deliver meaningful underwriting analytics and portfolio insight to support underwriting strategy, profitability, and capacity deployment decisions.
  • Analyse portfolio performance trends, loss ratios, exposure management, rate adequacy, and underwriting quality metrics, identifying risks and opportunities for improvement.
  • Produce and enhance underwriting performance MI, dashboards, and executive-level reporting for senior stakeholders and underwriting committees.
  • Partner closely with underwriting teams to challenge portfolio performance, monitor underwriting discipline, and support remedial action planning where required.
  • Support the ongoing oversight of delegated authority performance, including bordereaux management, data quality, KPI monitoring, and governance controls.
  • Work collaboratively with actuarial, finance, claims, exposure management, compliance, and operations teams to ensure a holistic view of portfolio performance.
  • Develop and refine underwriting KPIs, portfolio benchmarking methodologies, and performance standards across the business.
  • Support capacity planning, business planning, and portfolio optimisation initiatives through robust analytical insight and strategic recommendations.
  • Identify opportunities for process automation, reporting enhancement, and improved data utilisation through tools such as Power BI and advanced analytics platforms.
  • Assist in the development and mentoring of junior analysts and underwriting performance team members where appropriate.
  • Support senior underwriting leadership in delivering strategic underwriting and delegated authority objectives across the wider business.

Requirements:

  • Strong experience within underwriting performance, underwriting analytics and portfolio management, or underwriting management functions.
  • Strong understanding of underwriting performance metrics, portfolio analytics, loss drivers, and underwriting governance frameworks.
  • Excellent knowledge of Lloyd’s market processes, delegated authority controls, and regulatory expectations.
  • Strong analytical and commercial mindset with the ability to translate complex data into clear business insight and strategic recommendations.
  • Advanced MI and reporting capability, including strong Excel skills and experience with Power BI or similar visualisation tools.

Senior Loyalty Performance Manager in City of London employer: Edenbrook

As a leading Lloyd’s Insurer, we pride ourselves on fostering a dynamic and collaborative work environment that empowers our employees to excel. Our commitment to professional development is evident through tailored growth opportunities and mentorship programmes, ensuring that every team member can thrive in their career. Located in the heart of the insurance industry, we offer a unique chance to engage with top-tier professionals while contributing to innovative underwriting strategies that drive success.
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Contact Detail:

Edenbrook Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Loyalty Performance Manager in City of London

✨Tip Number 1

Network like a pro! Reach out to your connections in the insurance and underwriting sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!

✨Tip Number 2

Prepare for interviews by brushing up on your analytical skills. Be ready to discuss how you've tackled performance analysis and improved underwriting metrics in the past. Use real examples to showcase your expertise and make a lasting impression.

✨Tip Number 3

Showcase your tech-savviness! If you’ve worked with tools like Power BI or advanced analytics platforms, highlight that experience. Employers love candidates who can leverage technology to enhance performance and reporting.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can bring their underwriting performance expertise to our team.

We think you need these skills to ace Senior Loyalty Performance Manager in City of London

Underwriting Performance Analysis
Portfolio Management
Data Analysis
Loss Ratio Analysis
Exposure Management
Rate Adequacy Assessment
KPI Development
Performance Metrics Understanding
Advanced MI Reporting
Power BI
Excel Skills
Collaboration with Cross-Functional Teams
Process Automation
Strategic Recommendations
Mentoring and Development of Junior Analysts

Some tips for your application 🫡

Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in underwriting performance and analytics, and don’t forget to mention any relevant tools like Power BI that you’ve used.

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Loyalty Performance Manager role. Share specific examples of how you've delivered meaningful insights in previous roles.

Showcase Your Analytical Skills: Since this role is all about performance analysis, be sure to include examples of how you've tackled complex data and turned it into actionable insights. We want to see your analytical mindset in action!

Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!

How to prepare for a job interview at Edenbrook

✨Know Your Numbers

Make sure you brush up on key underwriting performance metrics and analytics. Be ready to discuss specific examples of how you've used data to drive decisions in previous roles. This will show your analytical mindset and understanding of the Lloyd's market.

✨Showcase Your Collaboration Skills

This role requires working closely with various teams, so be prepared to share experiences where you've successfully partnered with others. Highlight instances where your collaboration led to improved portfolio performance or strategic insights.

✨Prepare for Technical Questions

Expect questions about loss ratios, exposure management, and KPI development. Brush up on these topics and think of scenarios where you've tackled similar challenges. Being able to articulate your thought process will impress the interviewers.

✨Demonstrate Your Leadership Potential

Since this role involves mentoring junior analysts, be ready to discuss your leadership style and any experience you have in developing others. Share examples of how you've supported team members in achieving their goals or improving their skills.

Senior Loyalty Performance Manager in City of London
Edenbrook
Location: City of London

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