Business Process Manager, £650-£750 a day, 6-month contract

We are currently working with a Market-Leading Insurance company to recruit a Business Process Manager on a 6-month contract basis. The successful candidate will be responsible for mapping and documenting current and future-state processes, identifying opportunities for standardisation, automation, and improvement. Works with leadership to define customer journeys and manage change to drive efficiency and reduce risk.

Key Responsibilities;

• Document all business processes in line with company methodology, ensuring accuracy and consistency.
• Identify and prioritise opportunities for digitalisation, automation, or waste reduction in front-office processes based on impact and effort.
• Lead and facilitate cross-departmental process improvement initiatives, focusing on automation, risk reduction, and task alignment.
• Gather and manage business requirements for digital solutions, collaborating with IT to drive development, testing, and deployment.
• Map and maintain an up-to-date process landscape, identifying areas for automation and continuous improvement.
• Assess and report on process control effectiveness, agreeing on action plans and implementing mechanisms to monitor process risk.
• Manage process improvement projects with internal teams and outsourced partners, ensuring clear documentation and communication.
• Support good Conduct across the business, promoting outcomes that deliver value for customers and policyholders.

The ideal candidate should have;

• Strong understanding of primary insurance business models, processes, and the full value chain.
• Skilled in visualising business journeys and mapping processes to identify improvement opportunities.
• Proven experience in project and change management, with a solution-focused, detail-oriented approach.
• Strong analytical skills with the ability to translate insights into clear business requirements and use cases.
• Effective stakeholder management, with strong communication skills.