At a Glance
- Tasks: Lead a friendly team, boost shop income, and deliver amazing customer experiences.
- Company: Join Eden Valley Hospice and Jigsaw, making a real difference in your community.
- Benefits: Generous leave, gym discounts, life insurance, and access to support programmes.
- Other info: Flexible hours with most shifts ending by 5.00pm for a better work-life balance.
- Why this job: Turn your retail skills into meaningful work that helps local families in need.
- Qualifications: 1+ year retail experience, great communication, and a positive attitude.
The predicted salary is between 14957 - 14957 £ per year.
Do you love retail, enjoy working with people, and want to do something truly meaningful? Join our friendly, purpose-driven Trading Team and support our hospice shops and online platforms. This is your chance to turn your retail skills into something incredible – helping local families when they need it most.
What you’ll be doing:
- Working within our shops, boosting shop income with stock control, merchandising and great customer service
- Helping launch pop-up shops and expanding our e-commerce
- Helping to manage rotas, shop van collections and volunteer drivers
- Coordinating Gift Aid & supporting income reporting
- Delivering a fantastic customer experience every day
What we’re looking for:
- 1+ year retail experience
- Confident, organised & a great communicator
- Friendly team leader with a heart for helping others
- Skilled in multitasking & admin
- Positive attitude & full of fresh ideas
Bonus if you have:
- Retail Gift Aid / online sales knowledge
- Experience with budgets or shop management
Why work with us?
When you join Eden Valley Hospice and Jigsaw, you’re not just doing a job; you’re making a real difference in your community. Every sale, every shift, every smile helps support compassionate care for local families. We have generous annual leave and sick leave entitlement compared to the wider retail sector, and for most of the year, you’ll have finished your working day by 5.00pm.
We also offer:
- Free, confidential access to our Employee Assistant Programme
- Life insurance for all staff working regular hours
- Discounted local gym membership
- Access to discount schemes for high street retailers and more
To find out more about our benefits, please click here. To apply for the post, please complete an application form. For guidance on making an application, please click here. Or call us on 01228 810801. Please note this role is subject to a Disclosure and Barring Service (DBS) check.
Location: Carlisle and Penrith
Hours: 22.5 per week (worked 3 days across our 7-day trading operation)
Pay: £14,957.66 (FTE £24,929.44), hourly rate of £12.75
Department: Trading
Reports to: Retail Operations and Development Manager
Closing date: Friday 30th January at 10.00am
Shop Supervisor in Carlisle employer: Eden Valley Hospice
Eden Valley Hospice is an exceptional employer, offering a nurturing work environment where compassion and teamwork are at the heart of our mission. Located in Carlisle, we provide our Healthcare Assistants with ongoing training and development opportunities, ensuring personal and professional growth while making a meaningful impact in the lives of children and families. Join us to be part of a dedicated team that values your contributions and fosters a culture of care and support.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor in Carlisle
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Eden Valley Hospice, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Shop Supervisor in Carlisle
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Eden Valley Hospice that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Eden Valley Hospice will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Eden Valley Hospice and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Eden Valley Hospice
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Eden Valley Hospice, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Eden Valley Hospice!
