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- Tasks: Support customers and manage interactions across various channels while assisting the Customer Service Manager.
- Company: Join a dynamic team at Eden Tyres, known for excellent customer service.
- Benefits: Enjoy healthcare benefits, a workplace pension, and generous discounts.
- Why this job: Be the voice of our brand and make a real difference in customer satisfaction.
- Qualifications: Strong customer service skills and a passion for helping others.
- Other info: Fast-paced environment with opportunities for growth and learning.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for a proactive and customer-focused Customer Service Assistant to support the Customer Service Manager with day-to-day operational and customer service tasks. This role will work closely alongside the manager, providing support, and will play a key role in ensuring customers receive a consistently high standard of service across multiple channels.
The role involves managing overflow customer interactions, monitoring feedback channels, and assisting with administrative and customer satisfaction tasks, particularly during busy periods.
Key Responsibilities- Customer Interaction & Support
- Act as the first-line agent for the company chatbot, responding to customer queries and transferring conversations when required.
- Assist with overflow calls coming from our branches.
- Support customer service email management as required.
- Customer Experience & Satisfaction
- Monitor and respond to Google and Trustpilot reviews, escalating negative feedback to the Customer Service Manager.
- Carry out customer satisfaction follow-ups, including checking completed orders and identifying missed opportunities.
- Identify recurring issues or trends and flag these for the Customer Service Manager.
- Administrative & Operational Support
- Assist with duplicate data merging and maintaining accurate customer records.
- Support uniform ordering for the branches and related administrative tasks.
- Provide overflow support with daily tasks when required.
Most responsibilities will be carried out in close collaboration with the Customer Service Manager, with guidance and shared oversight.
Preferred Experience & Skills- Strong customer service background with a passion for delivering high-quality service.
- Motor trade experience or a strong interest in the industry.
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent organisational and prioritisation skills.
- Friendly and professional communication style across phone, email, and online chat.
- Strong listening skills and the ability to understand customer needs.
- Ability to work well as part of a team.
- Confident multitasker with the ability to manage multiple priorities.
- Helpful, willing to learn, and adaptable.
- Bright, friendly character with a positive attitude.
- Healthcare benefit which includes dental, optical and prescription charges.
- Workplace pension.
- Bike to work scheme.
- Generous discount at all our branches.
- Free onsite parking.
Hours, Salary and Location: Monday – Friday 8:30am – 5:30pm. Salary £26,500.00. Head Office, Eden Tyres, High Holborn Road, Codnor, DE5 3NW.
Customer Service Assistant vacancy employer: Eden Tyres & Servicing
Contact Detail:
Eden Tyres & Servicing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant vacancy
✨Tip Number 1
Get to know the company! Research Eden Tyres and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers across various channels, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be proactive during interviews! Think of examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your passion for high-quality service and your ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to engage with our digital platforms, which is key for a Customer Service Assistant.
We think you need these skills to ace Customer Service Assistant vacancy
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your friendly and professional communication style. Use clear and concise language in your application to reflect how you'd engage with our customers.
Highlight Your Team Spirit: We love a good team player! In your application, mention any experiences where you've worked collaboratively with others. This will show us that you're ready to support the Customer Service Manager and contribute positively to our team dynamic.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining StudySmarter!
How to prepare for a job interview at Eden Tyres & Servicing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Assistant role. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Whether it’s handling difficult customers or going the extra mile to ensure satisfaction, having these stories ready will demonstrate your capability and passion for delivering high-quality service.
✨Be Ready to Discuss Feedback Management
Since monitoring feedback channels is a key part of the job, be prepared to discuss how you would handle negative reviews or customer complaints. Think about strategies you could use to turn a negative experience into a positive one, and share any relevant experiences you have.
✨Demonstrate Your Team Spirit
This role involves working closely with the Customer Service Manager and other team members. Be ready to talk about your teamwork experiences and how you contribute to a positive work environment. Highlight your adaptability and willingness to support others, especially during busy periods.
