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- Tasks: Support customers and ensure top-notch service across various channels.
- Company: Join a dynamic team at Eden Tyres, known for its friendly culture.
- Benefits: Enjoy healthcare perks, generous discounts, and a bike-to-work scheme.
- Why this job: Be the voice of the company and make a real difference in customer satisfaction.
- Qualifications: Strong customer service skills and a passion for helping others.
- Other info: Fast-paced environment with opportunities for growth and learning.
The predicted salary is between 26500 - 37000 £ per year.
We are looking for a proactive and customer-focused Customer Service Assistant to support the Customer Service Manager with day-to-day operational and customer service tasks. This role will work closely alongside the manager, providing support, and will play a key role in ensuring customers receive a consistently high standard of service across multiple channels. The role involves managing overflow customer interactions, monitoring feedback channels, and assisting with administrative and customer satisfaction tasks, particularly during busy periods.
Responsibilities
- Act as the first-line agent for the company chatbot, responding to customer queries and transferring conversations when required.
- Assist with overflow calls coming from our branches.
- Support customer service email management as required.
- Monitor and respond to Google and Trustpilot reviews, escalating negative feedback to the Customer Service Manager.
- Carry out customer satisfaction follow-ups, including checking completed orders and identifying missed opportunities.
- Identify recurring issues or trends and flag these for the Customer Service Manager.
- Assist with duplicate data merging and maintaining accurate customer records.
- Support uniform ordering for the branches and related administrative tasks.
- Provide overflow support with daily tasks when required.
Requirements
- Strong customer service background with a passion for delivering high-quality service.
- Motor trade experience or a strong interest in the industry.
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent organisational and prioritisation skills.
- Friendly and professional communication style across phone, email, and online chat.
- Strong listening skills and the ability to understand customer needs.
- Ability to work well as part of a team.
- Confident multitasker with the ability to manage multiple priorities.
- Helpful, willing to learn, and adaptable.
- Bright, friendly character with a positive attitude.
Benefits
- Healthcare benefit which includes dental, optical and prescription charges.
- Workplace pension.
- Bike to work scheme.
- Generous discount at all our branches.
- Free onsite parking.
Hours, Salary and Location
Monday - Friday 8:30am - 5:30pm
Salary £26,500.00
Head Office, Eden Tyres, High Holborn Road, Codnor, DE5 3NW
Customer Service Assistant employer: Eden Tyres & Servicing
Contact Detail:
Eden Tyres & Servicing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research Eden Tyres and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers across various channels, try role-playing different scenarios with friends or family. This will boost your confidence and help you respond effectively to customer queries.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and how you can contribute to the team. This shows that you're not just looking for any job, but that you're excited about this specific opportunity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and comfortable with online processes, which is key for a Customer Service Assistant.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Your Passion: Let us know why you’re excited about this role! A genuine interest in customer service and the motor trade can really make your application stand out. Share any personal experiences that fuel your passion for helping customers.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still reflecting your personality.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Eden Tyres & Servicing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant. Familiarise yourself with the tasks mentioned in the job description, like managing customer queries and monitoring feedback channels. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you resolved issues or received positive feedback. Being able to share these stories will highlight your strong customer service background and passion for delivering high-quality service.
✨Practice Active Listening
During the interview, practice active listening by paying close attention to the questions asked. This will not only help you provide relevant answers but also show your potential employer that you value communication. Remember, being a great Customer Service Assistant means understanding customer needs, so demonstrate this skill right from the start!
✨Be Ready to Discuss Feedback Management
Since the role involves monitoring Google and Trustpilot reviews, be prepared to discuss how you would handle negative feedback. Think about strategies for escalating issues and turning unhappy customers into satisfied ones. Showing that you can handle feedback professionally will set you apart as a proactive candidate.