At a Glance
- Tasks: Be the friendly face of our garage, assisting customers and managing enquiries.
- Company: Join Eden Tyres & Servicing, a family-run business with a stellar reputation.
- Benefits: Enjoy private healthcare, generous discounts, and no Sunday or Bank Holiday shifts.
- Other info: Join a multi-award-winning team with excellent training and career progression opportunities.
- Why this job: Make a difference in customer service while growing your career in a supportive environment.
- Qualifications: Strong communication skills and a positive attitude are key; automotive experience is a bonus.
The predicted salary is between 22000 - 26000 £ per year.
Are you a customer-focused professional looking for a new challenge in a friendly and supportive environment? Join our team at Alfreton Road in Derby and become part of our ever-growing family‑run businesses.
Hours: Monday to Friday 8:30 am – 5:30 pm and Saturday 8:30 am – 1:00 pm (1 Saturday off per month)
What You’ll Do:
- Customer Service
- Greet customers professionally and courteously on arrival
- Handle customer enquiries face‑to‑face and over the telephone
- Provide clear information regarding services, repairs, pricing, and timescales
- Calls & Administration
- Answer incoming calls and make outgoing calls to customers
- Book vehicles in for servicing, repairs, and inspections
- Update customer records accurately
- Take messages and pass information to relevant staff
- Prepare and explain quotes for vehicle repairs and services
- Upsell relevant products or services where appropriate
- Take payments and issue invoices or receipts
Previous automotive experience is beneficial but not essential – we value a positive attitude and willingness to learn.
What We’re Looking For:
- Strong organisational skills and attention to detail
- Excellent communication, both in-person and by phone
- The ability to remain calm, friendly, and helpful under pressure
Why Join Us? Benefits include:
- No working Sundays or Bank Holidays
- Private healthcare allowance
- Loyalty bonus scheme
- Generous staff discounts across all branches
- Bike to work scheme
- Free on‑site parking
About Eden Tyres & Servicing: Eden Tyres & Servicing is a multi‑award‑winning automotive company and a trusted name in the East Midlands since 1981. With 27 branches and new locations opening every year, we’re known for our modern facilities, cutting‑edge workshop technology, and our supportive, family‑run business environment. With a 4.9/5 Trustpilot rating from over 10,000 reviews, we pride ourselves on delivering exceptional service to our customers. Our team benefits from a wide range of perks, including healthcare packages, ongoing training, and fantastic opportunities for career progression. Join our team and be part of a company that truly values its people and rewards hard work.
Customer Service Advisor Vacancy in Derby employer: Eden Tyres & Servicing
Eden Tyres & Servicing is an exceptional employer that prioritises a supportive and friendly work culture, making it an ideal place for customer-focused professionals. Located in Derby, our family-run business offers generous benefits such as private healthcare, loyalty bonuses, and staff discounts, alongside opportunities for ongoing training and career progression. Join us to be part of a multi-award-winning team that values its employees and fosters a rewarding environment.
Contact Details:
Eden Tyres & Servicing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Vacancy in Derby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Eden Tyres & Servicing. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of scenarios where you can demonstrate your communication skills. Role-play with a friend or family member to get comfortable handling enquiries and providing information.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Advisor Vacancy in Derby
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your friendly and helpful nature.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to understand your experience and skills.
Tailor Your Application:Take a moment to tailor your application to the role of Customer Service Advisor. Mention relevant experiences that align with what we’re looking for, like handling enquiries or managing customer records, to show us you’re a great fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Eden Tyres & Servicing
✨Know the Company
Before your interview, take some time to research Eden Tyres & Servicing. Understand their values, services, and what makes them stand out in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Customer Scenarios
As a Customer Service Advisor, you'll be dealing with various customer enquiries. Prepare for the interview by practising how you would handle different scenarios, such as a difficult customer or explaining a service quote. This will demonstrate your problem-solving skills and customer focus.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, be ready to showcase your ability to communicate clearly and effectively. During the interview, make sure to listen carefully, respond thoughtfully, and maintain a friendly tone. This will reflect your suitability for the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like for a Customer Service Advisor. This shows that you're engaged and eager to learn more about the role and the company.
