Customer Success Manager – ClimateTech / Carbon Accounting
Hybrid (London) or Remote First in the UK
Are you searching for an opportunity to make a real-world impact in a scaling climate-tech start up?
Are you experienced in carbon accounting, sustainability consulting or customer success within a climate-focused business?
We're looking for a customer-focused professional to help corporate clients measure and understand their carbon footprints, navigate sustainability reporting requirements and deliver their net-zero ambitions using a dedicated climate technology platform.
This is a varied role combining client relationship management, carbon accounting, software onboarding and project delivery. You'll work directly with customers to collect and analyse emissions data, support reporting against recognised frameworks, deliver workshops and help clients get meaningful value from the platform.
You'll also work closely with internal product and development teams, sharing customer feedback, supporting account growth and helping shape the evolution of the service.
We're particularly interested in people who bring:
- Experience in carbon accounting, corporate sustainability or ESG reporting.
- Knowledge of the GHG Protocol and exposure to frameworks such as SBTi, CDP or EcoVadis.
- B2B client management, consultancy or customer success experience.
- Strong project management, analytical and communication skills.
- An interest in climate technology and helping organisations make measurable progress towards net zero.
Experience with sustainability software, carbon calculators or ESG reporting platforms would be advantageous.
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Customer Success Manager - Climate Tech / Carbon Accounting employer: Eden Smith Group
Join a leading organisation renowned for its commitment to data innovation and transformation, where you will be part of a dynamic team dedicated to enhancing customer management systems. With a strong focus on employee development, you will have access to extensive training opportunities and the chance to work alongside industry experts in a collaborative and supportive remote environment. This role not only offers competitive compensation but also the unique advantage of contributing to significant enterprise-level projects that shape the future of data management.
