At a Glance
- Tasks: Lead a high-performing team and oversee incident resolution in telecommunications.
- Company: Join a forward-thinking company focused on public safety and innovative communication solutions.
- Benefits: Enjoy flexible working hours and a culture that promotes inclusivity and growth.
- Other info: This is a permanent role with opportunities for personal and professional development.
- Why this job: Make a real impact while mentoring others and driving technological innovation.
- Qualifications: HND in Digital Technology or Electronic Engineering; ITIL V4 certification preferred.
The predicted salary is between 42000 - 84000 € per year.
Overview
This is a leadership role with real influence, where you’ll stay hands-on while shaping people, systems, and future direction. You’ll lead and mentor a high-performing team, foster a customer-focused, solutions-driven culture, and provide technical support across mobilisation, telephony, radio, and control systems.
What you’ll be doing
You’ll oversee incident resolution, service requests, and change management using ITIL best practices, while driving innovation through new technologies and process improvements. Managing system lifecycle, capacity, and performance will be key to maintaining resilient, effective services. You’ll collaborate with colleagues, suppliers, and stakeholders to deliver communication solutions that meet evolving business needs. You’ll also deputise for the Operational Comms Manager and take part in a 24/7 on-call rota.
What we’re looking for
We’re looking for someone with strong technical knowledge of operational comms systems and proven experience mentoring or leading a technical team.
- You’ll need excellent problem-solving skills, the ability to adapt to change, and a collaborative approach. HND in Digital Technology or Electronic Engineering (or equivalent experience).
- ITIL V4: Foundation certification or higher.
- Strong leadership and mentoring experience in technical teams.
- Deep knowledge of: Airwave Firelink & MDT, ESN, Control room & mobilising systems, VHF/UHF radio systems
This is a leadership role with real impact, where you’ll stay hands-on while shaping people, systems, and future direction. We offer a culture that values inclusivity, innovation, and continuous learning, alongside opportunities for personal and professional growth.
In return
- 35 hours per week
- Extensive options for flexible working
- Inclusive, innovative workplace with real growth opportunities
Equal Opportunity Employer. Permanent UK work eligibility is required.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Public Safety and Public Assistance Programs
Telecommunications Specialist in Glasgow employer: Eden Scott
As a Telecommunications Specialist, you will thrive in an inclusive and innovative workplace that prioritises personal and professional growth. With a strong focus on mentorship and leadership, you'll have the opportunity to shape a high-performing team while driving technological advancements in public safety communications. Our commitment to flexible working arrangements ensures a healthy work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Telecommunications Specialist in Glasgow
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily relies on incident resolution and change management. Consider joining online forums or local meetups to discuss these practices with others in the field.
✨Tip Number 2
Showcase your leadership skills by volunteering for team projects or mentoring opportunities in your current role. This will not only enhance your experience but also demonstrate your ability to lead a technical team effectively.
✨Tip Number 3
Network with professionals who have experience in operational comms systems, especially those familiar with Airwave Firelink & MDT, ESN, and VHF/UHF radio systems. Engaging with them can provide insights and potentially valuable connections.
✨Tip Number 4
Prepare to discuss how you've driven innovation in past roles. Think of specific examples where you implemented new technologies or process improvements that led to better outcomes, as this aligns with the job's focus on fostering a solutions-driven culture.
We think you need these skills to ace Telecommunications Specialist in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical knowledge of operational comms systems and any leadership experience you have. Use specific examples that demonstrate your problem-solving skills and ability to mentor a team.
Craft a Compelling Cover Letter:In your cover letter, express your passion for telecommunications and how your background aligns with the role. Mention your ITIL V4 certification and any relevant projects where you've driven innovation or process improvements.
Highlight Relevant Experience:When detailing your work history, focus on roles where you've managed system lifecycles, capacity, and performance. Include any experience with Airwave Firelink & MDT, ESN, or VHF/UHF radio systems to showcase your expertise.
Showcase Leadership Skills:Emphasise your leadership and mentoring experience in your application. Provide examples of how you've fostered a customer-focused culture and collaborated with teams to deliver effective communication solutions.
How to prepare for a job interview at Eden Scott
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of operational comms systems, especially Airwave Firelink & MDT, ESN, and VHF/UHF radio systems. Be prepared to discuss how you've applied this knowledge in previous roles.
✨Demonstrate Leadership Skills
Since this role involves mentoring a technical team, share specific examples of how you've successfully led teams in the past. Highlight your approach to fostering a collaborative and solutions-driven culture.
✨Emphasise Problem-Solving Abilities
Prepare to discuss challenging situations you've faced and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills effectively.
✨Familiarise Yourself with ITIL Practices
As the role requires knowledge of ITIL best practices, be ready to explain how you've implemented these in your previous work. Discuss your experience with incident resolution, service requests, and change management.
