At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for clients.
- Company: Fast-growing Managed Service Provider in Edinburgh with a modern approach.
- Benefits: Career progression, hands-on experience, and a supportive team culture.
- Other info: Work primarily with Microsoft 365 and gain diverse tech skills.
- Why this job: Kickstart your IT career in a dynamic environment with real impact.
- Qualifications: HND in IT or strong customer service experience; interest in tech is key.
The predicted salary is between 25000 - 32000 £ per year.
Edinburgh City Centre (Office-based, 5 days per week)
About the Company
Our client is a leading, high-growth Managed Service Provider (MSP), delivering modern IT solutions and exceptional support to a wide range of organisations. With continued growth, they are looking to expand their service desk with ambitious individuals eager to build a career in IT.
The Role
As a 1st Line IT Support Technician, you’ll be the first point of contact for clients, delivering excellent customer service while resolving a wide range of technical issues. You will support all systems but they're predominately Microsoft 365, end‑user devices, and core IT systems, ensuring users stay productive and receive a high‑quality support experience.
Key Responsibilities:
- Act as the first point of contact via phone, email, and ticketing systems
- Diagnose and resolve technical issues remotely wherever possible
- Manage and maintain accurate support tickets
- Provide support across all systems but mainly Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Troubleshoot devices including laptops, desktops, and peripherals
- Support connectivity issues (Wi‑Fi, VPN, networking basics)
- Escalate more complex issues to senior engineers
Your background
We are open to a range of backgrounds, as long as you combine technical understanding with strong customer skills:
- You will either have a HND (or similar) in IT, alongside call centre or strong customer service experience
Key Skills & Attributes:
- Strong communication and customer service skills
- Interest in IT and problem solving
- Knowledge of Microsoft 365 and Windows
- Well organised with good attention to detail
- Positive attitude and willingness to learn
Why Apply?
- Join a fast‑growing, modern MSP environment
- Clear progression and development opportunities
- Work in a supportive, team‑driven culture
- Gain hands‑on experience across a broad technology stack
Apply Now
If you are looking to start or grow your IT career within a dynamic and supportive environment, please apply today.
Service Desk Analyst employer: Eden Scott
Our client is an exceptional employer located in the heart of Edinburgh, offering a vibrant office-based environment that fosters professional growth and development. With a strong focus on team collaboration and a commitment to delivering top-notch IT solutions, employees benefit from clear career progression opportunities and hands-on experience with cutting-edge technology. The supportive culture encourages continuous learning, making it an ideal place for ambitious individuals looking to thrive in the IT sector.
