At a Glance
- Tasks: Lead and inspire a retail team while driving sales and delivering exceptional customer experiences.
- Company: Join TISO, Scotland’s top outdoor specialist retailer with exciting destination stores.
- Benefits: Enjoy a competitive salary, 40% discount, and health benefits.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of an adventure-driven team and make a real impact in the outdoor retail world.
- Qualifications: Experience in large retail operations and strong leadership skills are essential.
Eden Scott is delighted to be working with TISO, Scotland’s leading independent outdoor specialist retailer, supplying high-quality clothing, footwear, and equipment for outdoor activities. While they operate standard high-street shops, Tiso is also well-known for its large, destination-style Outdoor Experience concept stores (such as their massive hubs in Leith, Glasgow, and Aviemore). These mega-stores act as adventure centers that include In-Store Cafes & Play Areas, Interactive Testing Zones and Climbing Walls. They are now seeking a Retail Manager to join the team at Tiso Buchanan Street. Their managers are central to driving the commercial performance of their stores and leading from the front to build the success of their store. This role would suit a talented and driven retail manager with a keen interest in the outdoors.
Key responsibilities of the role
- Lead, inspire and develop a high-performing retail team
- Drive sales, profitability and key business objectives
- Deliver an exceptional customer experience that reflects the Tiso brand
- Foster a positive and engaging team culture
- Maintain outstanding visual merchandising and store presentation standards
- Ensure operational excellence and compliance across all areas of the store
- Recruit, coach and develop colleagues to achieve their full potential
- Analyse performance and implement actions to maximise commercial opportunities
- Build strong relationships across the wider business and supplier network
You will work a 5 out of 7 day week - Sunday to Saturday. Working key trading days is essential.
Key skills and experience required
- Previous experience managing within a large retail operation or flagship environment in a similar Outdoor retail setting
- Strong commercial awareness and a track record of delivering performance
- Excellent leadership and people development skills
- The ability to motivate and inspire teams to achieve ambitious goals
- Outstanding communication and organisational skills
- A customer-first mindset and passion for delivering exceptional service
- Confidence working in a fast-paced and changing retail environment
- Driven and ambitious
This role offers an excellent competitive salary and benefits including
- 40% colleague discount rate with constant access to Pro Deals from our suppliers
- Retail Manager Bonus Scheme
- Health Shield cash back healthcare scheme
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Retail Manager employer: Eden Scott
Eden Scott is an exceptional employer that fosters a collaborative and innovative work culture, perfect for a Senior Data Modelling Architect. With a strong emphasis on employee growth, we offer continuous learning opportunities and the chance to work on cutting-edge AI-driven projects in a vibrant location. Join us to make a meaningful impact while enjoying a supportive environment that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Eden Scott, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Eden Scott!
We think you need these skills to ace Retail Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Eden Scott, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Eden Scott and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Eden Scott that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Eden Scott
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
