At a Glance
- Tasks: Lead a dynamic team to deliver outstanding customer experiences in a busy leisure venue.
- Company: Join a well-established sports and leisure organisation with a focus on excellence.
- Benefits: Competitive salary, great benefits, and opportunities for personal development.
- Other info: Enjoy a fast-paced environment with occasional weekend work.
- Why this job: Make a real impact while developing your leadership and operational skills.
- Qualifications: Experience in a supervisory role within customer-facing environments is essential.
The predicted salary is between 30000 - 40000 £ per year.
Eden Scott are working exclusively with a leading sports and leisure venue to recruit an Operations Supervisor. This is a hands-on leadership role focused on delivering an outstanding customer experience, ensuring smooth day-to-day operations, and supporting the development of a high-performing frontline team. You will work closely with the Head of Operations and external partners (where required) to ensure all activities, events, and reception services are appropriately staffed, well organised, and delivered to the highest standards. This role is ideal for an experienced supervisor with a passion for customer service, team leadership, and operational excellence within a busy leisure, retail, hospitality or visitor-focused environment.
Key Responsibilities
- Plan, organise, and manage staff shift rotas to ensure all activities, events, and reception areas are fully and effectively covered, in line with operational requirements and budget.
- Oversee the venue’s booking and scheduling systems, ensuring accuracy, data protection compliance, and the smooth management of bookings with no clashes.
- Manage the venue diary, ensuring events are clearly communicated, properly planned, and adequately staffed.
- Supervise the operations team during shifts, acting as the first point of contact and ensuring service and operational standards are consistently maintained.
- Act as an escalation point for customer queries or complaints, investigating issues and resolving them professionally, escalating where necessary.
- Oversee daily opening and closing procedures, ensuring the venue is fully prepared for customers and all operational checks are completed.
- Monitor stock levels across customer-facing areas and report requirements promptly to maintain appropriate stock availability.
- Complete end-of-day procedures, reports, and cash handling in line with operational processes, highlighting and reporting any discrepancies.
- Lead, manage, and support the development of the operations team, managing performance and contributing to a positive, motivated working environment.
About You
- Previous experience in a supervisory or junior management role within a customer-facing environment (sports, leisure, hospitality, visitor attractions, or similar).
- Confident leading teams in a fast-paced, operational setting.
- Strong organisational skills with the ability to manage rotas, bookings, and priorities effectively.
- Calm and professional when handling customer issues or complaints.
- Comfortable following procedures, managing cash handling, and completing reports.
Please note - occasional weekend work required.
Why Apply?
- Join a well-established sports and leisure organisation.
- Play a key role in delivering exceptional customer experiences.
- Gain exposure to a varied, operationally focused leadership role.
- Opportunity to develop people-management and operational skills in a dynamic environment.
- Offering a competitive base salary + great benefits.
If you’re interested in applying or learning more, please reach out to Emma O’Connor at Eden Scott.
Operations Team Leader employer: Eden Scott
Eden Scott offers an exceptional working environment for the Operations Team Leader role, where you will be at the forefront of delivering outstanding customer experiences in a vibrant sports and leisure venue. With a strong emphasis on team development and operational excellence, employees benefit from a supportive culture that encourages growth and innovation, alongside competitive salaries and comprehensive benefits. This is an exciting opportunity to lead a dedicated team in a dynamic setting, making a meaningful impact on both staff and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the sports and leisure industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond to ensure a great experience for customers in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for talented individuals like you to join our team.
We think you need these skills to ace Operations Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Team Leader role. Highlight your previous supervisory experience in customer-facing environments, and don’t forget to mention any specific achievements that showcase your leadership and operational excellence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and team leadership. Share specific examples of how you've successfully managed teams or resolved customer issues in the past.
Showcase Your Organisational Skills:Since this role involves managing rotas and bookings, it’s important to demonstrate your organisational prowess. Mention any tools or systems you’ve used to keep things running smoothly, and how you’ve handled scheduling conflicts in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your tailored CV and cover letter in one go!
How to prepare for a job interview at Eden Scott
✨Know Your Venue Inside Out
Before the interview, make sure you research the sports and leisure venue thoroughly. Understand their operations, customer service philosophy, and any recent events or changes. This will help you demonstrate your genuine interest and show that you're ready to contribute from day one.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about specific situations where you motivated your team, resolved conflicts, or improved operational efficiency. This will highlight your capability as an Operations Team Leader and reassure them that you can handle the responsibilities of the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, especially around customer complaints or operational challenges. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to maintain a calm, professional demeanour under pressure.
✨Demonstrate Your Organisational Skills
Since the role involves managing rotas and bookings, be prepared to discuss how you stay organised. You might want to share tools or methods you use to keep track of tasks and priorities. This will show that you have the organisational skills necessary to excel in this fast-paced environment.
