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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support across various systems and applications.
- Company: Join a global manufacturing organisation with a dynamic work culture.
- Benefits: Competitive pay of £150 per day and opportunities for career growth.
- Why this job: Gain hands-on experience in a fast-paced environment while making a real impact.
- Qualifications: Degree in IT and at least 2 years of relevant experience required.
- Other info: Supportive team with opportunities for professional development.
The predicted salary is between 30000 - 42000 £ per year.
Location:
East Kilbride
Shift Pattern:
24/5 rotational shifts (including nights)
Join a Global Leader in IT Solutions as an IT Support Analyst.
Are you ready to take your IT support career to the next level? A
global leader in technology solutions
is seeking a talented
IT Support Analyst
to join its dynamic team in
East Kilbride
.
In this role, you will be part of a
24/5 global support operation
, delivering exceptional technical assistance and ensuring a seamless experience for customers worldwide. This is an
office-based position
where collaboration, innovation, and continuous improvement are key.
What You will Do
- Own IT tickets from start to resolution, providing clear communication and timely updates.
- Troubleshoot hardware and software issues across Windows, Mac, and mobile platforms.
- Support onboarding and offboarding processes, including
IT Support Analyst employer: Eden Scott
Contact Detail:
Eden Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in manufacturing. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or a list of your achievements in IT support. When you get the chance to chat with recruiters or during interviews, share specific examples of how you've solved problems or improved processes.
✨Tip Number 3
Be proactive! If you see a job that fits your skills on our website, don’t wait around. Apply directly and follow up with a message to express your enthusiasm. It shows you're serious about the role!
✨Tip Number 4
Prepare for the interview! Research common IT support scenarios and think about how you'd handle them. Practising your responses will help you feel more confident and ready to impress.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with 1st and 2nd line support. We want to see how your skills match the job description, so don’t be shy about showcasing your technical knowledge and troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your hands-on experience and how you thrive in fast-paced environments. We love seeing enthusiasm and personality!
Showcase Relevant Experience: When filling out your application, make sure to highlight any previous roles in manufacturing or similar environments. We’re looking for candidates who can hit the ground running, so let us know how your past experiences prepare you for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Eden Scott
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365 and Windows 11. Be ready to discuss your experience with troubleshooting and supporting various IT systems, as this will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific challenges you've faced and how you approached them. This will demonstrate your analytical skills and ability to think outside the box.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so being clear and approachable is essential.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to manage change requests and trouble tickets. Think through how you would prioritise tasks and handle multiple issues at once, as this reflects the fast-paced environment you'll be working in.
