IT Service Desk Analyst

IT Service Desk Analyst – Edinburgh

Are you an experienced IT support professional ready to take the next step in your career?

Our client, a highly respected name in the professional services sector, is looking for a proactive and customer-focused IT Service Desk Analyst to join their collaborative team in Edinburgh.

💼 What You’ll Do:

As the first point of contact for IT support, you’ll provide 1st and 2nd line assistance across a wide range of technologies, from laptops and mobile devices to software applications and AV setups. You will play a key role in keeping the business running smoothly and securely.

🛠️ Tech Stack Includes:

• Dell laptops & Windows 11
• Microsoft 365
• iManage Work10
• BigHand Digital Dictation
• iOS mobile devices
• Two-Factor Authentication tools

👤 Your background:

• 12+ months’ experience in IT support or service desk
• Strong Microsoft Windows & Office knowledge
• Excellent communication and problem-solving skills
• Experience in Legal, Financial, or Professional Services (preferred)
• A full UK driving licence is a bonus

This is a fantastic opportunity to join a forward-thinking organisation that values its people and fosters a supportive, team-oriented culture.