At a Glance
- Tasks: Lead the transformation of IT services in a public sector organisation.
- Company: Join a well-established public sector organisation making a real impact.
- Benefits: Hybrid working, career-enhancing opportunities, and a collaborative environment.
- Other info: Opportunity to work on high-profile projects with excellent career growth.
- Why this job: Shape the future of IT services and influence long-term delivery.
- Qualifications: Experience in IT service delivery and strong stakeholder engagement skills.
The predicted salary is between 55000 - 65000 £ per year.
Ready to lead a high-impact transformation within a well-established public sector organisation? Our client is seeking an experienced IT Service Delivery Consultant to play a pivotal role in shaping the future of their IT services. This is a unique opportunity to take ownership of a strategically significant programme, designing and delivering the specification for a next-generation Managed Service Provider (MSP).
The Opportunity
In this 9-month FTC, you will lead the end-to-end service design and requirements definition for the re-procurement of a critical MSP function. You will collaborate with stakeholders across IT, Security, Risk, Finance, and wider business areas to create a robust, procurement-ready specification — ensuring it is future-focused, fully compliant, and aligned to organisational strategy. This is a hands-on, high-impact role offering strong visibility and the chance to influence how IT services are delivered long-term.
What You will Be Doing
- Lead structured requirements discovery workshops across business and technical teams
- Analyse existing MSP services, contracts, and performance to establish a baseline
- Define the future-state IT service model, aligned to ITIL best practices
- Develop service levels, governance frameworks, and operating models
- Embed security, risk, and compliance requirements, including ISO 27001 principles
- Produce a comprehensive MSP specification covering technical, operational, and commercial needs
- Ensure all documentation is clear, traceable, and procurement-ready
- Provide governance, reporting, and progress updates to senior stakeholders
Your experience and background
- We are looking for a confident and experienced consultant who can bring structure and clarity to complex initiatives.
- Proven experience delivering IT outsourcing / MSP procurements or re-procurements
- Strong understanding of IT service delivery and ITIL-aligned models
- Experience within public sector or regulated environments
- Excellent requirements gathering, documentation, and stakeholder engagement skills
- Ability to translate complex requirements into clear, supplier-neutral specifications
- ISO 27001 or broader information security experience
- Background in financial services or pensions
- Knowledge of UK public sector procurement frameworks
- Experience supporting MSP transition or exit planning
What is on Offer
- Hybrid working model with time split between home and Edinburgh office
- Opportunity to deliver a high-profile, career-enhancing programme
- Collaborative, purpose-driven public sector environment
IT Service Delivery Consultant employer: Eden Scott
Join a collaborative and purpose-driven public sector organisation that values innovation and employee growth. As an IT Service Delivery Consultant, you will have the unique opportunity to lead a high-impact transformation project while enjoying a hybrid working model that balances home and office life in Edinburgh. With a focus on professional development and a commitment to delivering meaningful IT services, this role offers a rewarding environment for those looking to make a significant impact.
